Assist on this would be appreciated, Many thanks!
Forum Posts
Hello, I have a CCX HA running 11.6.2, it's been working fine until some days ago when the CPU of secondary node went up and I can't make it to lower down.As you may know 11.6 is no longer supported by TAC and that is why I'm here.Any of you have ide...
Hello Experts,We want to pass metadata from PCCE-Finesse to CalabrioOne.We used the HTTP POST API call to https://calabriocloud.com/api/rest/recordingcontrols/metadataand pass the JSON body:{ "acdServerId":"13", "acdId":"6174", "metadata" : ...
Hello, We have DTMF issue from MS teams. We've tried almost all the DTMF changes on the SIP trunk and SIP profile, but no luck. SBC is a non-cisco device, it's AudioCodes Mediant Virtual Edition (VE). Jabber and MS team clients can call each other. P...
Dear Cisco, I am currently unable to access the sizing tool for Collaboration. Can you explain me why I face this situation?http://tools.cisco.com/cucst/faces/landing.jsp Thanks in advance. Hugo LE GUERN hugo.leguern1
Supervisor unable to change Business days in Calendar Management.It says "Date must be a future date."
Resolved! UCCX 12.5 duplicate entries for CSQ
Hi, I’m new to UCCX and do not understand why I see duplicate entires for CSQs under Agent CSQ Statistics Report in Finesse Agent Desktop? The agent is member of all three CSQs. One CSQ is group based, the other two are skill based. The resource co...
Hello,I'm looking for suggestions on how I can set a Contact Center Script (v12.5) script to send a busy tone out to our SIP provider when the maximum number of sessions set on the script is reached.The script I'm generating is to provide callers wit...
Hello. I have an application that emails a team manager when a call RONAs. We send the name of the queue and the caller's phone number. However, we've been asked to send the name of the agent who didn't pick up the RONA call.This is run in real time ...
Resolved! UCCE with IP IVR and CUCM 15
Hi, We have a customer that is running UCCE 12.5 with IP IVR systems instead of CVP. We would like to upgrade CUCM to v15, but the compatibility matrix mentions that UCCE 12.5 & 12.6 is only supported with IP IVR version 12.5(1) SU2. Is that correct...
Hello, We want to have the possibility for agents to send WhatsApp messages to customers.We would create a widget[1] for Webex Contact Center Desktop[2].A new service has been created and a flow has been set up for an outgoing webhook.Calling the web...
Hi, We have used PostCallTreatment Scalar variable to hold the Post Call Survey application trigger number. While agent disconnects the call via Finesse, then the Post Call Survey application gets triggered using the value stored in PostCallTreatment...
Hi Team,I am creating the post call survey first time.I created the the Call queue steps screen shot below.once call is connected next step is we need to transfer this call to the survey . How do I achieve this. Can you suggest.Below steps that I us...
Hi thereI was wonder if there is a way to modify in finesse the ¨End call¨ button (The red one), what they want is that instead of ending the call they want to send it to a survey, I´m able to create a new button (gadget) that can sends to call to a ...
Resolved! UCCX 12.0.1 Calendar sample script
I have upgraded CCX to 12.0.1 recently, I try to add CCX new Calender feature in script, however I could not complete it. Can any one share one sample script which shows Calender steps in script.
