Somewhere in the past, I set up a notification in Calabrio.Now I want to change who receives notifications, but I can't find the list of recipients.I think I'm in the wrong placeCan someone point me in the right direction
Forum Posts
Resolved! Options for certifcates for REST server
I have a UCCX script which places REST calls to an HTTPS server. The certificate on the HTTPS server changes frequently. I am wondering what my options are, other than manually uploading the new Tomcat-Trust certificate each time it changes. 1) Is it...
Looking to automatically pull or email the live chat transcript once the session is over. Not sure how to configure that in Webex Connect flow.
Hello, good day. My question concerns the compatibility of Nuance Speech Suite with UCCX version 12.5 SU3 or UCCX version 15. The documentation for both UCCX mentions Nuance version 11.0.12, however, the Nuance download page only shows version 11.0.1...
I have created a CSR report to capture all calls. The N/A queues have led to many questions for me and my team.What do these calls represent?Many of the termination type "self_service", which I was told it indicates that a call ended because the cust...
Hi I'm part of a group where we have about 10 UCCX HA clusteres that we manage. In the last couple of months I have been boxing with TAC regarding that we found out on a system, that the scheduled purge had stopped running. When you look at the do...
Is it possible to call a VXML application using a task from webex connect? Flow is like Email flow from webex connect --> CCE create task node -->CCE DN --> CCE calltype --> ICM script --> Run external script node to call VXML application ( which wi...
Resolved! ECE APIs with CVP VXML Application
Hi All,I am trying to use ECE APIs with VXML application and have started testing in Call Studio, which seems going well. However, I would like to know if anyone has done similar development and can shed some light about what can go wrong or what to ...
Does anybody know how to add a non supervisor SSO users to CUIC? You can add non supervisor users with LDAP but I have not found a documented way of doing it with SSO. My customer uses SSO and wants some of their agents to have access to CUIC. I cann...
We are trying to build a script in Webex CC that collects digits (enter your phone number), then dials the external party, plays a greeting "this call is being recorded", then drops off, leaving the original and external party connected. We tried thi...
i am proposing a UCCX contact center express solution to my customer and he asks for CRM integration with UCCX also i provided on prem BE6000M CUCM and A-Flex 3.0 Enhanced License , However i am confused of integration with CRM as it says non-include...
I am looking to add a termination reason category for the CSR report. I was able to add it for a dropped call summaries report, which is under the agent report category. When I ran the CSR report, I was finally able to get all calls, including contac...
Can the fields be sorted in the UCCX Script so they will match in the Application?I'd really like to be able to sort the fields in my Applications....TIA
Currently have a single UCCX server running 12.5.1.11002-481 that has been working fine for a number of years. It's still impacted by the Bug (CSCvy99583) which requires services restart every 180 days, so logged in yesterday to restart and was gre...
Why in the one report do I have 3 options and in the other I only have 1?These are Scheduled reports.I need the Condensed option in the second example...System version: 12.5.1.11003-511 (su3-ES06)TIA
