I want to build a Finesse gadget that sends data to an API, this API needs a 256 character unique ID I receive when the call first arrives to Cisco. The format is generally something like this f34bc05d-5ea5-4091-adc7-67a03e1234f9 however the document...
Forum Posts
Dear members,Kindly I would be really thankful if you can please share the plan/links to learn Cisco Enterprise Contact Center. what could be the best material to follow to have a study plan.Regards,Malik
Resolved! Outbound API Campaign Update Error
Greetings, Can you provide the URL and Body example to update a campaign via the Outbound API. I am able to Create Campaign, Get Campaign Definition, Get Campaign Records, Import Campaign Records, Delete Campaign Records, and Delete Campaign, but th...
Any ways to check admin script to routing script mapping?I can see user variable is common for both. But unable to find any SQL queries to find user variables mapped in admin and routing scripts. please help.
Hello All, I am trying to make CCB call for internal calls. But calls are failing at callback entry application with below error. CallbackEntry,04/05/2024 12:27:40.868,Validate_01,custom,Callback_Validate,ELEMENT_ENTRYCallbackEntry,04/05/2024 12:27:...
Could anyone please guide me on how to meet a requirement for Webex CC email management? I've successfully configured the initial settings and can accept and send emails from the Webex CC agent desktop. Now, I'm attempting to display previous emails ...
Dears,I have configured courtesy callback on UCCE 12, and i am facing the below problem: callback gets offered to the caller, but when the CVP attempts to call him back, it sends the call to our CUBE, but the PSTN provider is refusing the call as the...
Where does one set the FROM e mail address used by CUIC report scheduler to e mail reports? I thought I knew....but it isn't where I thought it was. And I cannot find it in any documentation....
Resolved! File not found UCCX Custom File
Hi, we use a custom file in /opt/cisco/uccx/document/System that we can read and write from an uccx application with System.getProperty("uccx.customer.dir"). We use the in UCCX Editor the Document steps "Create FIle Document" to get a document variab...
Hi ,need some help on this error message.The error was: A built-in element encountered an exception of typecom.sun.jersey.api.client.ClientHandlerException. The root cause was: com.sun.jersey.api.client.ClientHandlerException: java.net.SocketTimeoutE...
Hello,We are running UCCX 12.5 with CSQ agents handling inbound and outbound dialer calls. We have reports for this data that are both stock and customized stock. Recently, the call center leads are having some agents make manual outbound calls. Th...
Hi,We have a user when they log into Finesse they receive "Error loading report", message. Do anyone know why this user is receiving this error? Screenshot attached below. Any assistance would be greatly appreciated. Thanks,
I have script with toll free number(sip) the caller sometimes hear all audio prompts in menu, and sometime hear some audio prompts which not stable, but when I dial internally the trigger it is stable and I can hear all audio prompts in menu, What co...
Resolved! UCCX Call redirect to voicemail issue
Hi, We have some scripts that send a call redirect to a user's voicemail greeting and this works fine, using the call redirect step (destination = VM pilot, Called address reset to user's Ext.).The current set up from CUCM to Unity is SCCP, and I've ...
Hello world,The agent cannot change the status to work with chats “Out of Service (error condition)” associated with NonVoiceControlGadget.The error is not associated with the agent's PC. If you use a different agent login, there is no problem.Re-cr...
