I'm trying to query for all agents currently in 'wrapup' state. I have made a query that doesn't include currentState equals wrapup to show you what my api response says when there actually is an agent in a wrapup state. I have attached the query and...
Hello, a little off topic from contact center specifically, but FYI Cisco has established a space where people can suggest enhancements to the Cisco Community site. I specifically suggested one thing would be to make the lives easier for those that u...
I want a built-in estimated wait time formula to UCCE
I have 2 applications/scripts that have menu options that transfer (call redirect to trigger) callers between them. Both centers wnat to use the Call Custom Variables report to track the options callers select in their respective menu. I set a vari...
Hi, The CCE Agent call transcript feature has been highly anticipated. However, the document does not contain the information I am looking for. We plan to implement this solution but need to understand its fundamental concepts. Could you clarify the...
I'm trying to write a guery to find out how many agents are currently available. I have attached the query I'm currently using, and the response which gets total agents in available state. However, if the agent is currently engaged in a call, and I r...
Any idea we can upgrade the Apache Tomcat beyond 9.0.96, as of now i have installed the ES56 on the Rogger, AW and PG's. Still we are hitting the following critical vulnerabilities. Apache Tomcat: Important: Remote Code Execution via write enabled De...
We are looking to customize the popup in Finesse when a call comes in from a queue. Right now it displays the call information and what queue it's for. Is it possible to send any other information from the UCCX script to that popup?To explain, we hav...
Hi All,I am trying to do a SQL DB integration with call studio app. Getting below error."""The error was: A built-in element encountered an exception of type com.audium.server.AudiumException.There was a problem looking up the JNDI data source 'sbtcd...
When I log-in after CCMP OS restart, authentication failed occurs.But, when I log-in a day later, it is normal.Why can't I log-in right away after an OS restart?
Hello guys, I am installing now ECE 12.5 for the lab, and when I try to add ECE Web Server to the Inventory of the PCCE SPOG, I've got this error (please see the screenshot in the file attached): Error occurred The requested item no longer exists. A...
I'm using webex search api to get realtime information. I want to get the longest wait time in queue for realtime. The query I am using at the moment gets all calls that are currently in parked state, or in queue. But if I use totalDuration or queue...
I am creating a wallboard to display realtime stats of the webex contact center. There are 3 stats I need to get from the search API. 1. Total agents logged in. 2. Total agents available. 3. Total agents not available. For total agents logged in I h...
Hello,we do see the calling name(custometr name who call in) on the jabber but we dont see that information on finesse.any help much appreciated regards,Kavle
Hello, In CUIC, you were able to schedule a report to run at various intervals during a given day, say for example every 30 minutes. I don't see a way to do this in Analyzer directly. Am I missing something or is this functionality just not availa...
