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AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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Finesse Agent call transfer Report

Hi,My customer requested a report that shows how many times a specific skill group agent's transfer a call from Finesse to another IVR/ queue. So is there any specific CUIC report that i can use to get this data or i can pull it from from HDS DB.We a...

Resolved! UCCX 2020 holiday.xml

I have been updating my holiday.xml files for years now so they are known working from last year.  I updated them so today was a holiday.  It did not work and I am wondering if there is something that the format does not like for this year 2020?  Thi...

Finesse Phone book Keypad Issue

Hi All,In our Lab Finesse after select a IVR number from phone book list, not able to paste any number in the keypad number block. Even its not taking any entry via key board also. Only option is to click the number by using mouse or use tab key and ...


UCCX Licensing

Dears, I am Newbie to the voice realm and I have several questions regarding the uccx licensing.What's an agent in uccx when it comes to maximum seat it says it's the maximum number of agents that they can log in.and Total IVR ports mean the maximum ...

Need help Agent Team API

Hi :)i'm working with Cisco's API and i have a little problem : i can't use https//<server>/unifiedconfig/config/agentteam/<id>.On the website, supervisor logs in, then i want to display every members of his teams.I tried to use credential of the sup...

mp20 by Beginner
  • 3 replies
  • 0 Helpful votes

Resolved! Strange Finesse Display Issue

Has anyone come across this display issue with Finesse in Google Chrome?   Running UCCX 11.5 with chrome patch.   Internet Explorer is fine.   Google Chrome and the new Microsoft Edge (Chromium based) have the same issue.   When you first login to Fi...

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UCCE Queue Limit - what happens once reached

Question regarding UCCE Queue limits. Based on the Solutions Guide, for a 12K v12.6 solution I see the System Load Limit section (table for "Maximum Queued Calls and Tasks" is 15,000. Is this a hard ceiling or just what Cisco recommend you to be at ...

SANJ21 by Beginner
  • 2 replies
  • 0 Helpful votes

CSQ specific rotation

Hi,SetupWe have 2 CSQs, one for Florida and one for New JerseyWe have agents with Florida Skills and Agents with New Jersey skills.However, we also have agents with both skills.Our goal is for the agent with both skills not lose his turn in the Flori...

reder by Beginner
  • 2 replies
  • 0 Helpful votes