a UCCX report of how quickly a call is answered.

[mbrown5]

I'm looking for a queue lever report of how quickly calls are answered. The group has a target of 80% of all calls answered w/in 20 seconds or less.

they are only tracking the queue as a whole rather than individual agents. Not sure where to find that one.

[bill.king1]

This link has all of the reports, is this the one you'd want to look at the CSQ by service level?
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_5/user/guide/uccx_b_unified-ccx-reporting-user-guide-125/uccx_b_unified-ccx-reporting-user-guide-125_chapter_0111.html#UCCX_RF_CA1D70AD_00