cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
161
Views
0
Helpful
1
Replies

a UCCX report of how quickly a call is answered.

mbrown5
Level 1
Level 1

I'm looking for a queue lever report of how quickly calls are answered. The group has a target of 80% of all calls answered w/in 20 seconds or less.

they are only tracking the queue as a whole rather than individual agents. Not sure where to find that one.

1 Reply 1