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I have at least two agents from a WxCC contact center that are not getting the same amount of wrap-up as their teammates. They are configured for 30s, but only get about 4s before being put back into Available. I also see a few with wrap-up durations...

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Good Day all,I am putting together a upgrade design for our phone system. Reaching 15 after years of upgrades on exiting hosts from 10.5 and likely before.I can see pre-upgrade checks cop files for CUCM IMP and Unity but cannot see one for 15, is the...

JonesRD by Level 1
  • 623 Views
  • 5 replies
  • 0 Helpful votes

Hello,      I have deployed a new CCX 15 and uploading my applications related files.whenever I try to create a test application and select my script I receive the error message attached."InstallWizard: Libgcrypt warning: missing initialization - ple...

Hi All,I am not seeing rtr logs like before , not sure what changed and where to look.I am doing the same exact thing to pull the icm router logs - dumplog rtr /bd 05/22/2025 /bt 10:00 /ed 05/22/2025 /et 15:00 /oand even tried from portico -- but no ...

kavle by Level 3
  • 759 Views
  • 5 replies
  • 0 Helpful votes

Hi Team,I recently installed a fresh PCCE 12.6.2 setup , and I installed ECE 12.6.1ES9 web and DB , configured them in AW (Unified CCE Administration) , the ECE box in Unified CCE Administration is workingBut the agent gadget in finesse is returning ...

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slatif by Level 1
  • 473 Views
  • 1 replies
  • 0 Helpful votes