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AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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Resolved! Writing a log from a script

Hey, The client asked me to create a log from a new script -I tried to do it using Custom Variables, But because there is a problem with the reports, sometimes I see the values ​​and sometimes not,so I want to create a file that I will write into and...

OrBaram by Beginner
  • 9 replies
  • 0 Helpful votes

UCCE Outbound Campaign - Dual Msgs

I have a customer on UCCE v12.6 currently and they have a requirement for outbound campaigns where they want to play 2 different messages when an answering machine (AM) picks up the call. In other words, first attempt that hits AM, play 1st message. ...

SANJ21 by Beginner
  • 2 replies
  • 0 Helpful votes

UCCE 14?

Anybody know if there is UCCE 14 planned?  If yes what is the ETA?Or is there going to be numerous SU releases for current 12.5 / 12.6 versions and no v14?Thanks 

Engnr by Beginner
  • 2 replies
  • 0 Helpful votes

Adding a server to cluster failed uccx 8

Hi i have uccx 8.5 on esxi. one node is running fine however i want to add another node to make cluster. i am gettign below error whne i try to add a lan cluster."Add to Cluster is failed because of ClusterException No HA license available. Upload HA...

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Wonxie by Beginner
  • 8 replies
  • 0 Helpful votes

Resolved! Unable to run Supervisor Capabilities in UCCX

Hello We are Unable to run Supervisor Capabilities in UCCX . We get the error message "An internal error has occured . unable to fetch the list of supervisors. Check the connectivity to the Unified CCX Database"   Can someone advise me where I I shou...

lowfell by Participant
  • 4 replies
  • 0 Helpful votes