Hi all, As a newcomer to Cisco dCloud, I'm trying to get the database credentials for UCCX so I can test my application. Any assistance would be greatly appreciated!
Forum Posts
Hello,i want to setup a service flow on webex connect to implement a queue with multiple PIQ messages to be played every 5 minutes and stops when customer is routed to an agent.I implemented that for livechat Queue Task node >> PIQ node >> search con...
I have at least two agents from a WxCC contact center that are not getting the same amount of wrap-up as their teammates. They are configured for 30s, but only get about 4s before being put back into Available. I also see a few with wrap-up durations...
Hi there! I have Cisco PCCE 12.6.2 deployed with ECE 12.6 only on Side-A Non-HA. Now I want this ECE also to be in HA, for this I have tried to explore but could not find the exact procedure. As per Cisco ECE HA document I must create a Windows Clust...
Hello, I am hoping you all can help me. I am running into bug CSCwi79636. Cisco TAC is no help. I have weeks, if not months worth of custom reports I am trying to export from my CUIC 12.0 system to 12.62. I am hoping someone here in this forum has ru...
Just a reminder, for those of you who may be at Cisco Live this week, to stop by the Cisco Community booth in the World of Solutions to try and get more information about the community and its related groups/features.
Resolved! UCCX15 Pre upgrade cop file
Good Day all,I am putting together a upgrade design for our phone system. Reaching 15 after years of upgrades on exiting hosts from 10.5 and likely before.I can see pre-upgrade checks cop files for CUCM IMP and Unity but cannot see one for 15, is the...
Hello, I am using CVP in comprehensive mode with VVB on ucce. I was trying to transfer a call with callstudio transfer element, but I was not able to do it. When I was searching for documentation I only found out that this element should work in stan...
I would linke to know that. What purpose is enable to the Httptrigger= Enable to use on UCCX with the menu Subsystems>HTTP> Title HTTP Trigger ConfigurationThank you.
Hello, I have deployed a new CCX 15 and uploading my applications related files.whenever I try to create a test application and select my script I receive the error message attached."InstallWizard: Libgcrypt warning: missing initialization - ple...
I have a customer who would like a main menu option to transfer out to multiple phones lines. Is this possible using the Label node in the Script Editor? PCCE ver. 12.5
Hi All,I am not seeing rtr logs like before , not sure what changed and where to look.I am doing the same exact thing to pull the icm router logs - dumplog rtr /bd 05/22/2025 /bt 10:00 /ed 05/22/2025 /et 15:00 /oand even tried from portico -- but no ...
Hi Team,I recently installed a fresh PCCE 12.6.2 setup , and I installed ECE 12.6.1ES9 web and DB , configured them in AW (Unified CCE Administration) , the ECE box in Unified CCE Administration is workingBut the agent gadget in finesse is returning ...
Hello,It seems like since out workstation group updated to Windows 11 that we have seen a lot more Cisco Finesse Disconnects and call drop issues. I was wondering if anyone else has experinced similiar issues after upgrading to windows 11. It seems l...
Cisco Unified CCX AdministrationSystem version: 12.5.1.11001-348 (SU1-ES03)Where does one get access to view the error repot that get generated when you click on "send error report" with the Finesse web page?
