Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...
Deall All,I install package cisco webex contact center into salesforce.I want to know about some config on salesforce for this integration.1. Setup-> call centers-> webex contact center agent desktop 2.0.At screenpop settings-> object field mappings....
Hi Team,We have a requirement where we just need to change the chat & email channel's state using the below APIs but it's somehow not working.URL - https://hq-uccx.abc.inc:8445/uccx-webservices/agent/Agent001/chatstate Error - HTTP Status 401 – Authe...
Hello,I have a couple of similar question, please help me figuring out how can i make this work. Its very basic thing for UCCX premium but not able to figure out how to do this in UCCX Enhanced. I have UCCX Enhanced 7.0(1), HA deploymentWhile startin...
Hello everyone,I'm currently working on a customer service application that allows users to communicate with our support team via Chat and Email channels. We're using an API to manage the communication between our application and the chat/email platf...
Hey, The client asked me to create a log from a new script -I tried to do it using Custom Variables, But because there is a problem with the reports, sometimes I see the values and sometimes not,so I want to create a file that I will write into and...
I need some help in exporting the PQs and Attributes and import the same on to different CCE GUI.I dont see an option to export on the CCE gui. So any help woyld be greatly appreciated
sir I login to finesse and make a outbound call , the call is answered, then i click the "direct transfer" button , enter other phone number like 2099, then click ok, but it failed, finesse shows "transfer cannot perform operation error code ct...
I have a customer on UCCE v12.6 currently and they have a requirement for outbound campaigns where they want to play 2 different messages when an answering machine (AM) picks up the call. In other words, first attempt that hits AM, play 1st message. ...
HI, I'm trying to create an outgoing call script to a specific number every 10 minutes on weekends.Can someone help me? Regards
Anybody know if there is UCCE 14 planned? If yes what is the ETA?Or is there going to be numerous SU releases for current 12.5 / 12.6 versions and no v14?Thanks
Hi i have uccx 8.5 on esxi. one node is running fine however i want to add another node to make cluster. i am gettign below error whne i try to add a lan cluster."Add to Cluster is failed because of ClusterException No HA license available. Upload HA...
Dears, We are planning to upgrade UCCE 11.6.x to 12.0.1 and then 12.6.1. Because my hardware meets the requirements for this release and we can perform a Common Ground upgrade without acquiring extra hardware. 11.6.x from windows 2012 and SQL 2014 t...
Hi Community, I'am having some problems when trying view live monitoring in Supervisor desktop wherein it prompts "User does not have sufficient permissions for the entity PERMISSION_READ_EXEC" (Please see attached file for reference), I've already...
Hello We are Unable to run Supervisor Capabilities in UCCX . We get the error message "An internal error has occured . unable to fetch the list of supervisors. Check the connectivity to the Unified CCX Database" Can someone advise me where I I shou...
Hello,I'm running UCCX 8.0(2) in HA. It appears that my username and passwords to get me access to the Unified Serviceability (not UCCX Serviceability) pages are out of synch. I can get into the primary fine but the secondary gives me "Access Den...
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