Hi currently the main number assigned to the script in uccx is 7500 Could i please get assistance with confirming the steps needed to take to adjust this number to another number -XXXX Im not sure if this requires only adjusting the script? or do we ...
These reports CSQ All Fields Report, CSQ Agent Summary Report it shows to me total number for whole month, how I can make the values per day, like filter for past month then show to me date and value per day
Hi,New user I created - won't let me choose a team to associate with (no default as well).This user also won't appear in my dashboard, even though it's working (calls get in and out). Are those problems connected?
Hi, just a reminder if you're at Cisco Live this week, consider stopping by the Cisco Community booth in the World of Solutions (in the CX area) and learn more about the Community and what it offers, among other things. @Brooke Hammer @Tyler Langst...
CUCM version: 15.0.1.10000-32UCCX version: 12.5.1.11003-511I'm attempting to setup UCCX from scratch. When first logging in, I am greeted with the "Cisco Unified CM Configuration - Service Provider Configuration" page. I enter the FQDN of CUCM, the...
After i installed the new UCCX and upgraded to ES05, i am prompted on the Web UI to enter the CUCM IP and AXL credentials. After doing that, i get an error popup reading "Cisco Unified CM Authentication Failed because of CCMAXL Exception." I checked ...
CVP 9 or above CUCM 9 or above Requirement: 1. Consultive Warm Transfer - The agents to be able to transfer calls to a a different department by dialing an internal number and wait in the queue until answered. 2. Internal - Back-office people to dia...
Cisco's API currently supports returning a contentUrl when calling the Api to download File in the EGML_EMAIL_ATTACHMENT table. Now when I turn off Cisco, the only way is to decode the hex string in the database that Cisco returns in the form: 0xACED...
HI , i need api get all EGML_EMAIL_ATTACHMENT in cisco ? I tried searching in https://pubhub.devnetcloud.com/media/enterprise-chat-and-email/docs/downloads/previous-documentation/interaction-api-developer-guide/ece_11_6_es4_interaction_api_guide.pdf ...
Hi Team, I have one requirement. When customers enter their date of birth it should come in dd/mm/yy format. After we need to validate user name and date of birth through API. Can you someone suggest how can I create a variable to to get the dd/mm/yy...
Hello, anyone can recommend a TPIN Management System to be integrated with Cisco UCCX within the IVR? Thanks in advance for any help
Hi Team, I wanted to ask if we can change the deployment of UCCE from 2k to 4k directly through CCE ADMIN. Will this impact any services? I couldn't find any reference to this in the upgrade guide. We are considering this change because, in the curre...
Excuse the basic question, but my knowledge is limited in this arena.I have a customer looking into integrating with ipcc express a solution that will provide the following.Caller calls in.IPCC agent desktop recognizes the caller id, and annouces the...
Hi All,I wonder if any of you have increased the vRAM on your UCCE Rogers/Aw-HDS beyond the prescribed by OVA numbers? I.e. if Rogger is said to have 6GB by the OVA can I make it 8? SQL is eating memory plus there is some other management and securi...
Hi All currently, I have a plan to upgrade Cisco ECE version 12.5 to version 12.6 with Collocated Deployment Design running 24 hours and single side, not HA Design, in this discussion I want to ask regarding document upgrade. https://www.cisco.com/c/...
