Hi,
I do have a UCCX customer who doesn't want to use Finesse, and hence IPPA had been configured with 8800 series of IP Phone.
The concern is, abandoned calls info is not seen in IP Phone of the agent.
What are the options of getting abandoned calls info to the CSQ to all the agents in the CSQ? AFAIK, it is not possible to get the info on the IP Phone. Is it possible to have the info on a WebUI? Or as an email with Missed call notification or with Single Inbox Reach?
