Abandoned Calls details with IPPA Service

[Fahim Sha]

Hi,

I do have a UCCX customer who doesn't want to use Finesse, and hence IPPA had been configured with 8800 series of IP Phone.

The concern is, abandoned calls info is not seen in IP Phone of the agent.

What are the options of getting abandoned calls info to the CSQ to all the agents in the CSQ? AFAIK, it is not possible to get the info on the IP Phone. Is it possible to have the info on a WebUI? Or as an email with Missed call notification or with Single Inbox Reach?

[bill.king1]

Is it a case where you can't use a CUIC dashboard or wallboard type display to show the abandoned call data? Is it something you're looking to display specifically via the phone itself for instance?

[Fahim Sha]

Hi,

Customer insists to have the info on the IP Phone. I am looking for the most closest option.

Customer doesn't have a wallboard or Dashboard setup.

Can the CUIC dashboard be accessed without login requirements?

[bill.king1]

Yes, you can set up a CUIC report or dashboard so that doesn't require authentication via a Permalink. So while they couldn't look at it on the phone, any user who has the link could have the report up and running. 
You just want to make sure that link doesn't get shared too widely though, as then there could be tons of users, more than you expect, taxing the system. 
Here's a link that goes over how you can create the dashboard that doesn't require authentication.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_5/user/guide/UCCX_BK_U33A5E6E_00_uccx-report-user-guide-115/UCCX_BK_U33A5E6E_00_uccx-report-user-guide-115_chapter_0110.pdf