Hi,I can see details on the web around Webex Suite, Meeting and Webex Calling with regards to Cisco's new data retention policy can be setup to 1Yr (or 360 days). But does also also cover Cisco Webex Contact Centre Call recordings and Storage (WxCC) ...
Forum Posts
Dearfor you support and advise, should the UCCX has the same DNS server IP addresses and the domain name as the CUCM, as I am going to change the DNS server IP and domain name of the UCCX thank you
We have an issue wherein only one user is being affected. Randomly, she can see an error "Lost connection to XXXXXX. Please wait for a reachable Finesse Server to be found." She mentions that she still has an internet as well as, her other colleagu...
Hi, we need to remove subscriber node from UCCX cluster. We want remain with only primary single node. How can we do this, in a "correct way"? I mean, how can we remove this server in any primary's DB table and/or cluster's settings...? We must do ...
Dears, i am facing issue with only 2 users who are not able to see the Agent Teams available in Agent Team Real-Time report. please support if anyone had the same issue.
Running CVP v12.6. I am using the Rest_Client element in CS to do a web service call and am getting a JSON array response back. I have a requirement to handle calls based on the array counts. Within an Action Element-Set Value element, I tried doing ...
This isn't a question....more of a "you need to be aware of this one". Customer has a UCCX 11.6 system they are finally being forced to upgrade to 12.5. CUCM is currently at 11.5, and will get upgraded in a few days. After upgrading the UCCX cluster...
Is there a way to get a list of all agents assigned to a specific attribute or PQ?? Thank you
Resolved! "No devices found" for New Finesse Users
I've recently run into an issue where two new Finesse uses receive "No Devices Found" even though they are provisioned and successfully logging into Jabber. I tried a different extension on their device, and had them use that, and it produces the sa...
HelloWondering what I'm doing wrong and hoping someone can help. We had a report created that shows the service level per interval hour for each Final Queue Name. It had the summary row which added up total calls, average service level across those q...
Hey everyone, I have a CVP application that is doing a simple query per call to pull caller data. The solution is working as expected, however after a week or so (not the same time frame every occurrance) it will start erroring out and I see the fol...
Here is a reminder that the new Webex WFO reporting and analytics tool, Insights, is now available for early access. Insights will replace Data Explorer. Data Explorer will be discontinued on March 14th, 2025. Till March 14th 2025, both Data Explore...
Resolved! UCCE Integration with Salesforce
Hello All We are looking forward to integrate CTIOS in ICM 8.5 with Salesforce.com.Unlike ICM 7.X version we dont have CRM connectors available. Wanted to check if anyone has performed such integration in their environment with ICM/UCCE 8.X versions ...
Hello Experts,I would like to restrict the survey being triggered when agent transfer the call to 3rd party.today since we have PCS variable set to "yes" , if agent transfer the call to some 3rd party also PCS being triggered which we don't want.is t...
Resolved! Post Call Survey UCCE Implementation
Hello, Currently I am working on Post Call Survey, I have configure two DNs. #1DN call coming from main script and #2 is for hitting the post call survey script. As per configuration I see call is routing to post call survey application, but in RCD...
