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It looks like Cisco is no longer going to be producing this product and has recommended an Oracle product or any other 3rd party sip proxy system in the compatibility matrix. Has anybody already replaced vCUSP with an alternative product?  If you hav...

bspalmer1 by Level 1
  • 3437 Views
  • 17 replies
  • 0 Helpful votes

Hello, We have a requirement from a healthcare provider to initiate an automatic outbound call in the following cases: - If a patient didn't turn up for their appointment (No show) - Agent based campaign, and if the call was not answered, Cisco to pa...

ln33147 by Level 4
  • 351 Views
  • 3 replies
  • 0 Helpful votes

Hi, somebody knows, if it possible with a UCCX app to build an ad-hoc conference call? Scenario: somebody is starting the uccx app via a trigger. Maybe via a call.  The app get/have a predefined list of numbers to call. The app/uccx call the first me...

Hello All,I'm working on a CallBack option for customer's who don't want to wait on hold. Basically, holding their place in the queue for the next available agent. I'm using the example found at the link below. But, have a few questions regarding the...

Hi, I've been working on a side project and have developed a tool that can generate a flow chart diagram out of a UCCX script. The diagrams are in SVG format which can be downloaded and be embedded within a word document. I use it for documentation p...

benny3 by Level 1
  • 8502 Views
  • 24 replies
  • 26 Helpful votes