Hello.I am having an issue with Chat and Email gadget. The gadget continuously sends requests to UCCX and receives “HTTP Status 400 – Invalid Request” in response. Version of UCCX and CCP(ex SocialMiner) - 15.0.1 I attached screens of requests
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I have a requirement from a third party that needs PVs and ECC Variables. You can only send 5 variables in a workflow unless you create a custom gadget to do the rest, but that's not in scope right now. I would be able to fit everything into Call.SIP...
I have a Callmanager Cluster with (3) subscribers. I also have UCCX HA integrated with CUCM PUB and Sub1. I recently added additional CUCM Subscribers and have found that call flow: SIP Telco Trunk -> Cube -> Sub2 or Sub3 -> CTI RP for UCCX fail. ...
Hello,We will be integrating Sestek TTS with Cisco PCCE 15.0.From my research, I understand that on the PCCE side, we just need to configure Sestek on VVB as the TTS server and then insert the TTS sentences in the Call Studio script whenever required...
Hello, TL;DR:Is there a way to modify or close a task submitted via CCP (SocialMiner) once it has already been assigned to an agent? Details:I have an integration between UCCE (12.5) and CCP for task routing, with tasks configured as uninterruptible....
Can someone clarify further on this, i ran into this error when uploading a script after changing something on it. I think this is a new thing in 15.0 - what can i do to find what exactly it is complaining about? The script is fairly large (130kB) so...
I have an Application using a Script that has the Courtesy Callback functionalityI have a department that has a huge staffing issue.Callers choosing to get a call back...Some of those calls are waiting 30 plus minutesThe issue that's being reported i...
Resolved! Abandoned Call Report
We'd like to run a report that lists all the calls that were missed today. This should allow us to call these people back ASAP. The "Abandoned Call Detail Activity" report in UCCX Historical Reports only lists the calls that we not answered by agents...
Hi,We need access to media streaming API to integrate our solution with CISCO Webex CC.
Hello All, Is there a way to convert wxcc 2.0 flows (.json files) to call flow chart? Please refer sample call flow attachments 1 (wxcc flow designer) & attachment 2 (sample call flow chart). In other words, any tool (3rd party) to convert 2.0 call f...
Rebuild UCCX 12.5 SU3 Subscriber with Publisher has ES06 installed, is there any effect or possibility to have failure in the installation of UCCX Subsciber since the publisher has ES06 ?
Hello, I'm trying to call a REST API with the POST Method in UCCX Script Editor but I'm getting the following Error Code "Client response status: 412" noting that the call is successful in Postman. I have attached screenshots for the URL & Body. A...
Hi, We have been experincing our agents bouncing from ready to reserve status randomly for over a year now. I found this bug related to UCCX version 11.6 https://bst.cisco.com/bugsearch/bug/CSCvf55225. We have upgraded to UCCX version 12.5.1 and st...
I have tried several API calls: unifiedconfig agentteam, finesse phonebook, and finesse teamresource, but none of them show the relationship between phonebooks and agent teams. Can anyone point me in the right direction? I ultimately want to find whi...
Resolved! PCCE 12.6.1 Deployment Task
Tonight, we have a VVB reinstallation task for a customer where we deployed PCCE version 12.6.1 two years ago. If it were UCCE, I wouldn’t be worried, but since it’s PCCE, I’m concerned about the deployment work. The certificates must have expired by...
