Hello, This is regarding a PCCE environment version 12.0 We have noticed that the data in the Call_Type_Real_Time table is being reset under AWA and AWB randomly as you can see in the below screenshots. However, the data is correct under the histori...
Hello, fairly new manager to contact center that has transitioned to Webex CC in the last 6 months. Our agents receive errors at times that read "maximum invite failed exceeded limit". All of our agents work from home and use only the Webex CC with...
Hi team, I am unable to activate an email flow in Webex Connect. When I try to make live the flow in the email application, I get the following error in the browser console:POST https://XXXXXXXXXXXX.eu.webexconnect.io/connectapi/v1/service/24019/flow...
UCCX version 12.5 I am using outbound campaigns. I have IVR progressive and predictive outbound campaigns. After calls comes to IVR which plays promt call is going to CSQ with only 1 agent. I need to force dialer not to dial a new contact in order t...
Hi All, Just checking if there is a way to do percentage based routing in webex contact center flow design When a call comes call should be routing to two queues Q1 and Q2 with 80% calls to Q1 and 20% calls should goes to Q2 Please let me know if th...
I'm trying to Reactive Debugging on a Script I need to test.I have the Application created with a TriggerThe path to the Script is correct, but when I dial the trigger 7003 the Reactive Debugging doesn't recognize I'm calling the numberThe Debugging ...
I am having trouble in my Project in vty line physical synched always incorrect and not synched. please I need assistance . thank you.
For the menu step, the request is to ignore specific input (0 key) and continue playing the prompt. if other keys are pressed, then action will be taken. Currently, if 0 is pressed, it falls through the unsuccessful branch and the prompt is interru...
I'm want to add this IF statement to an existing Scrip.The Scrip I'm copying the IF statement from uses a Subflow that gathered parameters and I'm guessing this is the part that I need to resolve.I'm very much a beginner at Scripts!Any help would be ...
Our organization is poised to start a project to migrate our 5 call centers to Webex Contact Center (WxCC). When we first started our discussion on and review of WxCC Cisco did not have WebRTC available. Our organization is now considering using WebR...
Our Sales team are trying to drill down into Agent call activity and we're struggling with Reports. Could anyone please help with the following?UCCX sees an agent available and tries to deliver a call - if they decline the call, what happens to the c...
Hello,I am working with the email media for Webex Contact Center and I am looking for an API that allows me to retrieve the content of an email task, including the subject, sender, and body content. Can anyone guide me on which API or endpoint I shou...
Hi there,I hope you are doing well.We are experiencing an issue with the HTTP-Bind service on the Packaged UCCE 12.6 sandbox. The following URL, which previously worked with Cisco UCCX 12.6 and 11.6, is now returning an HTTP ERROR 400 instead of the ...
I’m working with Webex and handling email tasks. I need to determine whether an upcoming email task is part of an existing thread or if it starts a new thread. Are there specific identifiers or headers in Webex that help track email threading? How do...
Hi Team,We have developed the code and it was working fine at customer site as well as with Cisco Finesse uccx 12.6 sandbox lab but when we trying same code with Packaged Contact center 12.6 Cisco finesse it is giving following error.Browser console...
