I want to achieve the purpose of sending social interactions over to cisco's platform however upon my research i have found that UCCE is a platform responsible for customer experience, however i also found that agents can handle these interactions vi...
Forum Posts
newbie to WxCC ... trying to understand the 250 sessions max. limit as we are planning to use LGW with Wx Contact centre. Below is pretty much how our setup would be like .. CUBE will be using standard internet connection behind NAT. Now for an acti...
Hello,I would like to create a flow chart or export script to different format that represents current call flow scripting in ICM for departmental review. We have hundreds of scripts that have very lengthy call flows, and I do not wish to spend hours...
Anyone knows how to set custom or dynamic message for customer at or how the DARS worksstart of the chatEnd of the chatduring live chat if technical error faced.After hours of operation.Currently it plays the content set in chat unavailable variable...
Resolved! GetXMLDocumentData torture - V12.5
I am having a hard time writing a query for a GetXMLDocumentData step. I was trying to model it off one in a previous script, but I am striking out. Here is the XML that was returned to me from a REST call. TEXT[<?xml version=\"1.0\" encoding=\"UTF-8...
Hello everyone, hopefully someone can help understand this problem: Detail: When Service Desk agents are set to the "READY" state, they immediately transition to the "RESERVED" state and then automatically to the "CALL NOT ANSWERED" state. Normally t...
Hello,I am looking to return a list of agents assigned to a given PQ. Due to access restraints, we are unable to access the database directly (like shown in the answer to a previous question: Report or query for all agents assigned to attribute or pr...
Currently we are able to send calls to external numbers (outside our contact center) by using Label node from an ICM script, and putting the external number in the Label expression field.Now we have a new requirement to send the call to another exter...
Hello,I am looking for an API or Desktop SDK method to retrieve the organization ID immediately after the custom web component loads in the browser, or whenever the connectedCallback() is called by the browser. code snip is taken from the code exampl...
Hello,I am looking for help where I am looking for Supervisors to call into a flow, enter a pin number, then close a specific queue based on emergency event. Thank you,Shambhu
In webex contact center, one of my users is unable to accept emails or chats. When she attempts it, the accept button just spins and eventually times out and she's put into RONA. The browser console shows an error (attached) with a reason of 'Partici...
Resolved! WebEx CC Outbound Dial using Desktop SDK
I am working on integration tasks where I need to make an outbound call using the JavaScript WXCC Desktop SDK. How can I get the entryPointId by using js Desktop SDK ? The code snippet I’m using is taken from an example provided in the GitHub rep...
I tested it after setting it as follows:1. Set up SFTP server after installing cvp 12.6 on windows 2019 std.2. After setting up mediaserver on oamp server, set ftp port to 22.
Cisco Application Administration - 7.0(1)SR05_Build504 Package: Cisco Unified CCX EnhancedCisco Unified CM AdministrationSystem version: 7.1.3.20000-2I have a situation where, very occasionally (2 or 3 times/day), agents are being taken out of ready ...
Hi, Suddenly this Saturday, some of our rapports stopped working. Detailed call by call CCDR report is working, when you choose today, but when you choose yesterday, we are getting a "Dataset status is Failed (Database error). Details on the error i...
