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AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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Resolved! question on send to VRU node

 Q > in the ICM script I removed " Send to VRU " node and made a test call . the call just worked fine and trace also looks to be same as before (when I had send to VRU node ). what is the significant of using " send to VRU " node in the script .

kavle by Beginner
  • 1132 Views
  • 5 replies
  • 0 Helpful votes

Resolved! UCCX Prompts

Is there a way to listen to UCCX prompts? I see them in Application Wizard>Prompts. When you mouse over it appears to be a link. I clicked on it expecting Windows media player to open and play the prompt. But nothing happens.

UCCE HDS Rogger/replication issue

UCCE Version 11.5.1I am having issues with my B side AW/HDS. I am able to get real time data, but the HDS server will not retain any new information. I can perform the below fixes that I followed in another reported discussion board. And that did add...

jrdodson by Beginner
  • 454 Views
  • 9 replies
  • 0 Helpful votes

Finesse - How do we see caller names?

Hi, we are currently using Finesse and Jabber for calls to our organisation's IT Service Centre. When an agent receives a call, they'll see a message saying that they have an incoming call from the Service Centre, but neither the Finesse browser wind...

ChrisB-IP by Beginner
  • 271 Views
  • 2 replies
  • 0 Helpful votes

Json Path using Variable

Hi Everyone.  New cisco account, so it looks like I'm new here.  But I've been around for about a decade now.  Over the last couple of years, I've deep dove in to Python programming, and gotten pretty competent in it.  I'm a Cisco voice engineer by t...

Huth S0lo by Beginner
  • 235 Views
  • 2 replies
  • 0 Helpful votes

ICM script works intermittently

Intermittently call goes dead air after it hit "Run external script " (where I tried GD and M application)sometimes I hear IVR script and sometimes not and in the CVP logs I don't see error indicating the problem, call completion code is normal

kavle by Beginner
  • 283 Views
  • 7 replies
  • 0 Helpful votes

CVP Integration to Oracle DB

Hello,We have a UCCE environment and need to connect our CVPs to a customer's Oracle DB to pull some information and am wondering if the requirements listed in this link is still current for CVP v12.6 if I'm to use the Database element within Call St...

SANJ21 by Beginner
  • 296 Views
  • 3 replies
  • 0 Helpful votes

CUIC reporting: report time range is not working when date range is configured to be more than 1 day

Dears,   kindly note that I'm working on CUIC version 11.6. i have a problem with the output of the reports.   If i choose date range to be 1 day (today or yesterday or specidic date) and choose a time range (example: 8 AM till 10 AM), the report wil...

akalash by Beginner
  • 1900 Views
  • 7 replies
  • 0 Helpful votes