Abandoned Calls In Skill Group

[ajey_shetty]

Hello Team,

I want help to get exact number of calls that are abandoned in skill group while queuing.

Can I use the value of RouterCallsAbandQ  from the table Skill_Group_Interval ? 

What is the best way to get this data ?

Thank you 

[Omar Deen · Accepted solution]

Yes, you can use the RouterCallsAbandQ  column, but there are stock reports for CUIC that you can easily use.