Abandoned Calls Time

[Ali Alqwasmi]

Hi,

We are getting complains from our agents that they have high rate of Abandoned calls because of customers who call and hang up very quickly (1 or 2 seconds) and this affects their results in the Historical report. is there a way to set a consider a call as Abandoned if the caller hangs up after a minimum time (5 seconds for example)? Our UCCX is 9.0.2

Many thank

Ali Alqwasmi

[shridhar reddy · Accepted solution]

Hi Ali,

Unlike UCCE I think there is no threshold setting on UCCX for call abandon wait time.

Below link might help you 

https://supportforums.cisco.com/t5/contact-center/uccx-7-0-abandoned-call-times/td-p/1838186

Thanks

Shri