Access to UCCXv8 prompts folder ?

[RomainJean]

Hi,

Does anybody know where UCCXv8 store prompts? (like the "C:\Program Files\wfavvid\Prompts\user\" folder in V4).

I wanted to access to those prompts by a Remote Java Object on the UCCX Script.

Is it possible to access to the prompt folder with a WinSCP client?

Thank you

[Clifford McGlamry]

You can access the prompts via a full path in a script, but they are not available externally for SCP, SFTP, FTP, etc.  There is no external access to the file system in the Linux appliance.

[anubhati]

Hi

In 8.x the exact path were the prompts are stored is in "/common/cisco/uccx/Prompts/user/en_US" folder however to access this folder you will require root credentials which is used by TAC only for troubleshooting purposes.

Regards

Anuj

[RomainJean]

Hi,

In UCCXv3 i had a Create Java Object item to test if the prompt exist:

"

file=new java.io.File ("C:\Program Files\wfavvid\Prompts\user\en_US\Welcom.wav")

bool=file.exist()

if(bool) Then

[..]

"

(see attached file)

In UCCXv8 may i replace the sting "C:\Program Files\wfavvid\Prompts\user\en_US\Welcom.wav"

to "/common/cisco/uccx/Prompts/user/en_US/Welcom.wav" in the Create Java Object item ?

regards

[anubhati]

You cannot use that folder  please check the following document at page 301 or 2-281

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/user/guide/uccx801_step_ref.pdf

"You can upload files to the Unified CCX customer folder provided by default. To view the location of this folder, use the following syntax:

System.GetProperty("uccx.customer.dir")"

Hope this helps

Anuj