Adding a Custom CUIC ( Permalink ) Finesse Gadget

[loprestid]

Hello All,

Due to my most recent experience I figured I'd share what I did to make this work, problems I encountered, and how I fixed them.

*This is based on the below environment Version details:

Environment

UCCE 9.0(4)

Finesse 10.5.1.1000-3    

CUIC 10.5.1.10000-7

1. Create CUIC Report or Modify Existing
2. Modify Report View Links (copy and paste link into XML Document.)
3. Right click on report - Select edit Views
4. Select View that you wish to edit
5. Click on Radio Button selecting Enable unauthenticated access
6. Click on Links
7. Select link and copy. (*note this is where I found my problem was)

               a. Copying the link left out the uuid string.

i.e.

*** I kept getting "Could not load the specified page (java.lang.NullPointerException)"***

So what I had to do is:

1. Put link in Browser and watch the permalink report populate in the browser.
2. Now copy the link that is in the browser.  - New Link has uuid
3. That is the link that you will put into your XML file. * But please note exit the & as needed.
4. Create XML File - Saved as ITSC_1.xml  in this example and it will reside in /files/Location/

  <?xml version="1.0" encoding="UTF-8"?> 

<Module>

<ModulePrefs

title="Agent - Agent State Report"

        height="325"

        scrolling="true">

</ModulePrefs>

<Content type="url" href="https://hostname:8444/cuic/permalink/PermalinkViewer.htmx?viewId=950123DF1000015A0005876F0A145B50&linkType=htmlType&viewType=Grid&uuid=0bd6c455-ece3-4406-b94c-73b4a9d63b64;" />

</Module>

1. Load XML file into Finesse Servers 3rd Party Gadget directory
2. Modify Finesse Desktop Layout
3. <gadget>http://localhost/3rdpartygadget/files/Location/CUIC/ITSC_1.xml</gadget>
4. Restart Tomcat

And it should now display Correctly

[dekwan]

Thank you for sharing your experience and solution!

[loprestid]

So I'm Curious on this.... Doing it the way that I'm doing it having to add the UUID... Every minor change the UUID Changes and the report needs to be re uploaded etc... Just a complete Pain...

When you test using a CUIC report grabbing the html Permalink from CUIC does it show like this?

https://xxxx:8444/cuic/permalink/PermalinkViewer.htmx?viewId=16B938461000015C00388F4E0A145B50&;linkType=htmlType&;viewType=Grid

I have to put this in the browser get it to populate the entire link with the UUID then put it in my code to work.

Just a complete pain, and hoping you have a suggestion.

[dekwan]

Hi Darren,

Hm. I don't have CUIC 10.5, but I have 10.6 with CCX. I took your Test.xml and filled in my permalink and it worked correctly

<?xml version="1.0" encoding="UTF-8"?>

<Module>

<ModulePrefs

title="Test - Test"

        height="325"

        scrolling="true">

</ModulePrefs>

<Content type="url" href="https://<FQDN>:8444/cuic/permalink/PermalinkViewer.htmx?viewId=189809FA1000015C000000C10A0A140A&amp;linkType=htmlType&amp;viewType=Grid" />

</Module>

Are you doing a Historical Report or Live Data Report?

Thanx,

Denise

[loprestid]

This is a Real Time report... No live Data yet...that will come after our Upgrade...

[MichaelWells5]

Always a bit tricky with gadget customization ... Make sure the copied html permalink has updated ampersand syntax --> it needs to be "&amp;" Link contains only &.

Further guidance ---> https://www.cisco.com/c/en/us/support/docs/contact-center/unified-contact-center-express/220917-configure-cuic-historical-report-gadgets.html