cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
593
Views
5
Helpful
2
Replies

Adding HA Node in UCCX - Client Configuration question

seanroche25
Level 1
Level 1

Just had a quick question for the group about adding a HA license and building a secondary UCCX Node.  The question is after you apply the HA License, and build out the Secondary node, and re-run the client configuration tool so that the clients now all have both IP's in them, the next time agents login, will it automatically pull down that second IP of the HA node, or does the updated clients have to be reinstalled on all of the agents PC's?

Thanks in advance for the response.  Just for reference the environment is CCX 8.5.1 SU3, CUCM 8.6.2

1 Accepted Solution

Accepted Solutions

Jonathan Schulenberg
Hall of Fame
Hall of Fame

It doesn't auto-download (unless Calabrio snuck a new bit of code in recently); however, you don't have to a full reinstall of the client either. You can launch C:\Program Files\Cisco\bin\PostInstall.exe and add the secondary node's IP address into the first prompt that appears.

Please remember to rate helpful responses and identify helpful or correct answers.

View solution in original post

2 Replies 2

Jonathan Schulenberg
Hall of Fame
Hall of Fame

It doesn't auto-download (unless Calabrio snuck a new bit of code in recently); however, you don't have to a full reinstall of the client either. You can launch C:\Program Files\Cisco\bin\PostInstall.exe and add the secondary node's IP address into the first prompt that appears.

Please remember to rate helpful responses and identify helpful or correct answers.

Jonathan - Thanks for the reply.  That makes sense just to add the seccond IP via the postinstall.exe, then for any new agents the updated client will have both in there.  Thanks much!

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: