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Hi All,Need your assistance to disable the Wrapup button from Agent Desktop, what is the process to do this?We have ICM 8.5.1 Thanks in advance for your help!

Hi all,Pesonal call back is not working for a particular agent.Same Capmpaign and skill group agent are getting call back properly.I configured Personal call back in campign Manager is Use 'Call Back DN'How to troubleshoot this issue..Please help me ...

Hi,This is my scenario: Two gateways connected via SIP to a CUCM (Users CUCM).Users CUCM connected with Agents CUCM via a SIP Trunk.CTI RP defined in the Agents CUCM registered in the PG and associated with Dialed Numbers. Imagine A as an external p...

Need more info regarding error messages (links). Are these error codes made public or just for TAC use?Thanks.---Posted by WebUser Rajesh Nagarajan from Cisco Support Community App

Hi,I currently have a UCCX 8.0(2) which is support 2 call centers (2 different teams, CSQs, skill set, etc..)The Historical Reporting user from both teams should be only able to see report from their own call center.Currently, i notice once i give an...

Is there a way to statically have the username for the authenticate user step entered in a script?  Customer only wants to have his users enter a single PIN (same PIN for all users).  I have the script currently prompting the users for only a static ...

Hi Community,I'm creating new reports for one of our customers with the CUIC NFR kit in our lab.But I do not want to create the reports from scratch and want to use the report definition templates from UCCX.But I don't know where I can download the f...

We are trying to set up our database with a seperate testing environment without having to use an entire seperate server.  It looks like there is a Profile ID setting in the configuration, but there is not detail what this is for or if it can be used...

how to track users who accessed routers using pc,cellphones gadgets. thru wire and wifi---Posted by WebUser Betong Lim from Cisco Support Community App

Hi ,We are going to  intregrate  genesys(acd) with cisco ivr through E1,agents will send the caller to ivr for conferencing ,this will happen throuh E1(pri)what i need is what are configuration i have do with e1 ie with controller , interface ,dialpe...

1-The loading bar down of the screen always loading and never finishes.Please  take a look to the attached picture.2-When i go to the uccx and want to change the server from hostname to ip address,i always get update failed.I am so new in uccx,help i...

Hi Tea,Requesting your guidance...we having IVR setup where 1 Regional Language + English....Now custemer come up with the 2 Audio file for MOH Configuration,one is for Regional Language & other is English for MOH...my question is how we can difeeren...