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959
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2
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Advanced Supervisor Gadget Not visible

Jerrytech1
Level 1
Level 1

I can't get the Advanced Supervisor Gadget to appear in Finesse. I added the following in Finesse Admin/Team Resources/Desktop Layout:

 

<!--
The following gadget provides Supervisor with advanced capabilities.
Using this gadget, supervisors can manage Queues, Prompts, Calendars, and so on.
Before including this gadget in Desktop Layout,
ensure that the advanced capability is enabled in Unified CCX Administration.

<tab>
<id>ASCGadget</id>
<icon>admin</icon>
<label>finesse.container.tabs.supervisor.advancedcapabilities</label>
<columns>
<column>
<gadgets>
<gadget>https://localhost/ascgadget/gadgets/ascgadget.xml</gadget>
</gadgets>
</column>
</columns>
</tab>
-->

2 Replies 2

Tony Tran
Level 1
Level 1

you have to remove the <!-- and -->, these comment out whatever you have in between them.

As Tony writes :

 

<!--
The following gadget provides Supervisor with advanced capabilities.
Using this gadget, supervisors can manage Queues, Prompts, Calendars, and so on.
Before including this gadget in Desktop Layout,
ensure that the advanced capability is enabled in Unified CCX Administration.
-->
<tab>
<id>ASCGadget</id>
<icon>admin</icon>
<label>finesse.container.tabs.supervisor.advancedcapabilities</label>
<columns>
<column>
<gadgets>
<gadget>https://localhost/ascgadget/gadgets/ascgadget.xml</gadget>
</gadgets>
</column>
</columns>
</tab>
Please rate helpful posts and if applicable mark "Accept as a Solution".
Thanks, Thomas G. J.