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Jerrytech1
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Member since ‎06-19-2019
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  • 50 Posts
  • 2 Solutions
  • 22 Helpful votes Given
  • 68 Helpful votes Received
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User Activity

UCCX Skill Levels changing intermittently

10-05-2023
System version: 12.5.1.11002-481 (su2-ES04)Every few weeks one of my UCCX groups skill levels for agents are changing on their own.Nobody has access to UCCX admin except myself and my supervisor. We have about 10 different groups but only this one ha...

8841 white circle around line 1

06-06-2023
8841 white circle around line 1. What does this mean? I've looked online and can't find any information.See attached pic.

General CUCM question

05-31-2023
General CUCM question.Why can't we sort the device window by "Status"? I think this would come in really handy when investigating possible outages etc.Thoughts...?

CUCM 12.5, 8841 phones transfer issue

05-22-2023
CUCM 12.5, 8841 phones transfer issueCalls transferred are losing audio volume. Each transfer results in more audio loss until you can't hear at all.As soon as you hit the transfer key you hear it decrease. We have many buildings/locations but this i...

Call FWD No Answer Internal Volume drops

03-15-2023
CUCM 12.5 using 8841 phones.DN  is Forward No Answer Internal to another DN . As soon as the call forwards, the phone originating the call experiences a significant loss of volume. You can hear it in the ring back and then when the party answers voic...
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Community Statistics
Member Since ‎06-19-2019 05:02 AM
Date Last Visited ‎12-01-2023 07:01 AM
Posts 50
Total Helpful Votes Received 68