Can anyone recommend an amplified handset or headset you've successfully used on 8841? TIA!

Inbound call to Call Handler on main number. Caller selects option which transfers them to our other phone system operators. The CID is not available from the PBX reports. Is there a way I can extract from Unity since the call hits the call handler f...

We are using Imagicle for call records. When a call rings a shared line directly, imagicle shows the Device Name (MAC) in the report.When callers reach the shared line thru UCCX menu, the MAC does not show in the Device Name column.We are trying to d...

I created an Interview Handler and assigned the extension as 1118820. In CUCM I created the DN 1118820 FWD ALL to voicemail.However, when I call 1118820 I don't get the Interview Handler, I get the generic main greeting you get when a number is forwa...