Hi, is there a way to make CCX aware of the shift time for each agent? and that could reflect to the reports? I'm trying to get the following reports: Adherence % = (Agent’s scheduled log in time – total amount of minutes out of schedule adherence ( ...
Forum Posts
Resolved! Finesse - Mixed Mode in UCCX v10.6
Hello! I am migrating from CAD -to-Finesse and am in need of some assistance. We are running UCCX v10.6.1.11003-29 with a Primary and Secondary server on Cisco C240 virtual hosts.We have 7 Teams (departments) inside of UCCX with just over 100 UCCX ...
HIMy customer has Cisco Contact Center 12.5 traditional Enhanced licenses, and they need to add 7 new agents, my question is If we order the new agents licenses as Flex Standard Lic "A-FLEX-CC" is it ok to add these licenses to theExisting system or ...
I am facing an issue with UCCE 12.5 on one skill group only, if there are no agents available to get the call , the call dropped, the call doesnt follow the path (queue) to listen to hold music, on the queue to skill group node i can see the call abo...
I am checking compatibility of CUIC 12.0 with UCCE 11.5 and 12.5. In Cisco compatibility matrix its show value as blank & i not able to understand what it mean. In compatibility matrix its shown 3 value (N, Y & blank). What is meaning of blank>
I created end user in CUCM. In UCCX I gave capability this user with reporting. i even tried with adminstrator capability as well.then In CUIC for this user i gave permission for dashboard , report with execute and write permission. then for dashboar...
Resolved! Custom Grammar file
Hello Experts , could you please anyone help me to create custom grammar file for playing two options message(like press 1 for yes and press 2 for no ) and how we can integrate this to Cisco call studio. Any sample format for to create the custom gr...
Hii install a new UCCE 4000 agent system, the version is 12.6. when i add machine useUnified Contact Center Enterprise Management,I get a error Error occurredError while connecting to server. Check for invalid/missing security certificatei input the ...
Hi all. Does anyone else have an issue with the 12.5 Studio debugger? When I try and run this I get the error below. Looks like it can't find a java class. The debugger loads, this happens when you click 'connect' to start the call flow. Any he...
Hi,I have experience working in Cisco CVP VXML Development and have good hands-on in Java development as well. Now we need to integrate the Cisco CVP VXML Application with ASR / TTS, I don't know much about these (ASR / TTS). I wanna an expert opinio...
Hello We are running Cisco UCCE cluster with Finesse 11.0 deployment. We are seeing constantly Finesse switching over from A to B side. The agent sees the error "Lost connection to <server> please wait for a reachable finesse server to be found" in R...
Hi I looking for a CUIC template which has wrap-up code reasons included. Is such a template available for CUIC 12.0? If not do I really need to develop/customize my own report?Best regards,Tobias
Resolved! Sample gadgets for Finesse 12.5
Hello, We are in process of upgrading UCCE from 10.5 to 12.5 and we have some finesse gadgets built for finesse 10.5. For me to re-build the gadget for Finesse version 12.5 I am not able to find any sample gadgets. Can anyone help me with this ?
hi everyone i'm build a UCCE environment, the deploy mode is UCCE 4000 agent rogger i deploy standalone IDS, LIVE DATA and CUIC now the IDS can conmunication with ADFS. but i don't know how to enable the ICM Finesse and CUIC use SSO i try to add the ...
I've read through anything I could find, but can't really locate any info of the ability to bulk disable agents. I've been notified that there are close to 1100 agents that are going to need to be disabled over the next few weeks with my customer an...
