Hi Guys, Currently, I'm dealing with the following situation with the view report (Common Skills CSQ Activity): An error message was obtained when trying to view the report on the CUIC website.Spoiler"The execution of the report failed. Attempt to ru...
Forum Posts
HiI have the below queries on CUIC reporting.Not Ready Time means they have forced themselves into a state of not receiving calls? Is this different from breaks?What do Reserved Time & Work Time mean?Calls Presented = Calls Handled + Abandoned, But I...
Please see my attached script in the menu for option 2 call redirect works but call consult transfer failing is anyone facing same issue or have any solution for that?
Hello Experts , In ENDCall API Method-- From IVR End , once call is disconnected , How to i capture getHowCallEnded() method value in ICM script ? is it possible? we have EndCallAPI , in that class we are using the above method and getting value bas...
We are deploying a UCCE 12.6 system Now the LiveData component is properly connected with the CUIC component. I see that the data source of LiveData is normal on the CUIC component. But when I imported the liveData report, I found no data displayed i...
Resolved! CCX 12.5 rebuild question
hi guys, i would really appreciate if someone can doublecheck my steps and answer my question please. We are currently running 12.5 ccx HA which was sized for 100 agents. The client will have more than 100 agents in the future and the call volume h...
Resolved! UCCX Queuing script question
Customer has UCCX 12.5 today and they have an interesting question.If the queue depth reaches some arbitrary number of calls waiting, they want to be able to requeue the call to another queue. That I know we can do. The kicker is that they only wan...
Hi AllI having some issues with access menu finesse on the SPOG PCCE 12.6 but not all menu finesse can't be access only just some menus. ++Menu Finesse IssueTeamCall Variable LayoutDesktop LayoutWorkflows ++Menu FInesse working finePhone BooksReason...
We have CCP (Social Miner) ver 12.5 integrated with UCCE 12.5. We are trying to configure task routing and for that we configure multichannel routing in CCP. But the status of CCE Notification status is showing red as shown in attach screenshot. Plea...
Hi, I'm pretty new to script editor and I have a small issue with a script I can't seem to wrap my head around. We have a security line where in case of emergencies they call a number (ex 1234) that number triggers a place call step to the securities...
I like the new Calendar option in uccx 12.5, but I am looking for the best way for all the departments to use the same Holidays.I have 20 or different calendars with different time of day, weekends, but they all use the same Holiday schedule. If i wa...
I don't see a clear introduction for what / how many licenses need to purchase in PCCE/UCCE. For example , it has 1000 agent seat in the contact center , then what license should I purchse and what is the qty for each? Subscription model is prefered ...
I recently migrated a user to a new phone after they complained of having glitching audio issues. After setting up the new phone the user gets CF_RESOUCE_OUT_OF_SERVICE error after they log into Finesse and attempt to set Ready. The current solution ...
Hi Team, Planning to upgrade CUIC 11.6 to 12.6(1). Can you please guide on proceed upgrade. As per my understanding below are steps understand from Cisco Installation and Upgrade Guide.1. Upgrade 11.6 to 12 version2.Post 12 upgrade Install ucos.keym...
Hello Experts, I would like play the queue music from ICM scripts itself with help of VRU scripts , i am good with VRU scripts side , To connect media server path need clarifications --to connect media server to fetch the wav file and play it . In ...
