Hello world,
The agent cannot change the status to work with chats “Out of Service (error condition)” associated with NonVoiceControlGadget.
![error disp0-1.png error disp0-1.png](https://community.cisco.com/t5/image/serverpage/image-id/216172iE7548EFDB1518F1C/image-size/medium?v=v2&px=400)
![description01.png description01.png](https://community.cisco.com/t5/image/serverpage/image-id/216173i800D5F7592E5EC23/image-size/medium?v=v2&px=400)
The error is not associated with the agent's PC. If you use a different agent login, there is no problem.
Re-creating the agent again (in CUCM, remove the attributes for UCCX and add it again) does not solve the problem. There are no errors in synchronization (I also did a Reset replication Database).
Ver. UCCX - 12.5.1.11001-348
If you overload the servers in the UCCX cluster, the problem will disappear, but will appear in a few days with a different agent. There are no obvious errors in MIVR.
Attached is a suspicious selection from Locallog in Finesse “NonVoiceControlGadget”