Stopped no more recordings since a couple of days ago logs are full of these in the atachment messages, any ideas please?Base server 11.5.1.979System 11.5.(1) SR7 ES10
Forum Posts
Hello, We have a requirement from a healthcare provider to initiate an automatic outbound call in the following cases: - If a patient didn't turn up for their appointment (No show) - Agent based campaign, and if the call was not answered, Cisco to pa...
Resolved! CVP UCCE 12.0 Payload
How do I configure UCCE 12.0 to use a certain payload for CTI?I've created a payload named CTI_Payload and added members (ECC variables).Now how do I tell the system to use it?
Resolved! UCCX app and conference
Hi, somebody knows, if it possible with a UCCX app to build an ad-hoc conference call? Scenario: somebody is starting the uccx app via a trigger. Maybe via a call. The app get/have a predefined list of numbers to call. The app/uccx call the first me...
UCCX 12.5Hi,We have an agent that after she transfers a call to another agent, the line remains and her finesse status changes to Ready.
Resolved! UCCX CallBack Script
Hello All,I'm working on a CallBack option for customer's who don't want to wait on hold. Basically, holding their place in the queue for the next available agent. I'm using the example found at the link below. But, have a few questions regarding the...
Hello,My organization is trying to dig deeper into the available WebEx reporting to get a better sense of how our individual departments are performing. Specifically, we are having some staffing trouble in one department and want to use reporting to ...
Hi Team,I want to play the multiple prompts based on the message code. So I used the if statement . If value == "2" is True we need to play the prompt ID is wrong, value == "3" is True play the prompt otp is invalid. If it is a False go the next...
Hi all,we need to regenerate the certificates for our CVP Call and OPS Console Servers.Referecing to Congiruation Guide there is not given any information about the keysize supported. Only in configuration example for creating the singing request is ...
I have an application using the CCMP API to create Persons and Agents. It polls until CCMP reports a "Ready" state indicating the synch to the UCCE back-end has been completed or my 60-second timeout occurs. Normally, this takes under 5 seconds. I al...
Hi, I've been working on a side project and have developed a tool that can generate a flow chart diagram out of a UCCX script. The diagrams are in SVG format which can be downloaded and be embedded within a word document. I use it for documentation p...
Resolved! Services Missing After UCCX SU3 Upgrade
Hello,I used the following guide to upgrade UCCX from 12.5(1) SU1 to 12.5(1) SU3.https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_5_1_su3/install/guide/uccx_b_1251su3_install-and-upgrade-guide/uccx_m_1251...
Hi, When looking at the agent status, I came across a user showing two statuses (Available,Connected). Can someone inform when and/or why an agent would two statues. Screenshot attached. Thanks,
Dear engineersPlease help in this issue 1- Is there a way to hold the script from ending or terminate as long as the call is active only continue the script when call is ended2- Is there a way to transefer call if the agent hangs the call to any numb...
Hello, our business counterpart are asking for a change.They want this flow: (high level)Customer Call in.ICM routes it to CVPCVP (Authenticate, session variables, are retrieved ((account, etc.))Eventually customer is routed to AgentAgent talks with ...
