CUCM version: 15.0.1.10000-32UCCX version: 12.5.1.11003-511I'm attempting to setup UCCX from scratch. When first logging in, I am greeted with the "Cisco Unified CM Configuration - Service Provider Configuration" page. I enter the FQDN of CUCM, the...
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After i installed the new UCCX and upgraded to ES05, i am prompted on the Web UI to enter the CUCM IP and AXL credentials. After doing that, i get an error popup reading "Cisco Unified CM Authentication Failed because of CCMAXL Exception." I checked ...
CVP 9 or above CUCM 9 or above Requirement: 1. Consultive Warm Transfer - The agents to be able to transfer calls to a a different department by dialing an internal number and wait in the queue until answered. 2. Internal - Back-office people to dia...
Cisco's API currently supports returning a contentUrl when calling the Api to download File in the EGML_EMAIL_ATTACHMENT table. Now when I turn off Cisco, the only way is to decode the hex string in the database that Cisco returns in the form: 0xACED...
HI , i need api get all EGML_EMAIL_ATTACHMENT in cisco ? I tried searching in https://pubhub.devnetcloud.com/media/enterprise-chat-and-email/docs/downloads/previous-documentation/interaction-api-developer-guide/ece_11_6_es4_interaction_api_guide.pdf ...
Hi Team, I have one requirement. When customers enter their date of birth it should come in dd/mm/yy format. After we need to validate user name and date of birth through API. Can you someone suggest how can I create a variable to to get the dd/mm/yy...
Hello, anyone can recommend a TPIN Management System to be integrated with Cisco UCCX within the IVR? Thanks in advance for any help
Hi All,I wonder if any of you have increased the vRAM on your UCCE Rogers/Aw-HDS beyond the prescribed by OVA numbers? I.e. if Rogger is said to have 6GB by the OVA can I make it 8? SQL is eating memory plus there is some other management and securi...
Hi All currently, I have a plan to upgrade Cisco ECE version 12.5 to version 12.6 with Collocated Deployment Design running 24 hours and single side, not HA Design, in this discussion I want to ask regarding document upgrade. https://www.cisco.com/c/...
Hello all,hope everyone doing great .need some help on how to fix the call variable display when an agent makes outbound call . Currently it displays like this . we need something like this.the one which is showing all the call variables (which we do...
Hi, We have a place call step configured on uccx 12.6 and cucm 12.5. The scrpit and this step seems to be working correctly but not for busy option in the place call step. If we made a call using this step, and destination is busy (we have checked in...
Cisco Unified CCX AdministrationSystem version: 12.5.1.10000-31 (ES03-93)FinesseANYONE SEEN THIS AND KNOW A FIX?When user tries to open in Finesse My History, Team Data, Queue Data they get the following error...'Failed to load the gadget. Either COR...
I am trying to move some prompt from old CCX server to another new CCX server.I downloaded all prompt via web browser in zip format.But I encounter an issue when uploading via web browser. I am restricted by 20MB.How did you resolve it?Do you know if...
I am upgrading from 11.6.2 to 12.5(SU3), and all the cop files took on both the PUB and SUB. I was also able to get the 12.5 image file downloaded and installed successfully on both servers, however when I go to switch versions, I get an error statin...
I need to view active Finesse user distribution amount between main and backup UCCX servers.Is there any way to get this info (sql query or other)?
