Contact Center

When browsing to the finesse login page I'm getting prompted to identyfy myself with a certificate, and a selection of local client certificates are listed,whether I select one, or press cancel the site loads fine and works normally. The server has a...

I Have uccx v11.6.2 and i'm trying to create TTS prompt but the system voice only generate the letters not the full name how can i solve it ?

  Hi, The reporting tool in CCX will fail a couple times a year without anyone noticing. A reboot of the server corrects the reporting functionality but then we find the data from when the unnoticed failure occurred until the reboot is missing. Is th...

Hi Team ,I am looking for yesterday complete report for couple of PQs(like how many total calls answered on PQs)  in HDS server. I am not getting which table has that data in DB. I can get that on CUIC , but trying to see same in DB.could anyone help...

Hello Guys,Calls go to music via the execute scripts node in ICM (interruptible mode) when agents are interacting with other callers or when no agents are available; calls will reach agents once agents are available. When in unit interruptible mode a...

Hello Community, I have the following issue and need some guidance please. When attempting to upload a new certificate to replace one due to expire Friday, November 10, 2023 at 11:59:59 PM on CCX version 12.5.1.11003-511 we are encountering the follo...

Hi, All, When a call arrives at CTI Route Points, the MOH is playing during the queue for the agent. But when the call comes through MGCP-Translation Pattern-CTI Route Point - MOH is not played.    

Hi everybody, Cisco 8851 doesn't receive internal or external calls but can make them. Configuration seems correct, and supposedly, there have been no changes (indication given by the customer, assuming it's correct and valid). How to check for possi...

Looking to report on the time a CSQ spends in a state where no agents are ready. It would be great if we could tell the difference if the unavailability is because all agents are on calls, but more interested in when all agents have set themselves to...

Can anyone tell me if I get a connection failure in Cisco Finesse does that affect my ready time stats? Does anyone have any idea? My coworkers try to trick the system by getting connection failure so they don’t have to go on “Ready” status, apparent...

Hi...I'm facing an issue after I re-host License MAC the UCCX from the TAC. And after that, the UCCX CLI shows the warning "test - validate_network : Error, hostname is missing from /etc/hosts".This warning only appears on Publisher, but on Subscribe...

Hi, Contact Centre Manager here. We have recently (in July '23) migrated our team to Cisco WebEx for Contact Centre. We have been working in Analyzer to reproduce our business reports, and have been mostly successful with a combination of custom & St...