05-02-2018 04:45 AM - edited 03-14-2019 06:09 PM
Hoping someone can help out.
As per the title. I've one opertor that cannot view the CSQ Statistics Report in for her team in Finesse. It runs fine if I log into CUIC as her.
Tried recreating her profiles, didn't help. Many others using Finesse and seeing the stats report fine.
Any ideas?
05-02-2018 05:53 AM
Is this agent or supervisor?
Have you tried having the person log in onto another known to work computer to see if it's isolated to the desktop? It's possible local firewall is blocking things, etc. How about different browser?
05-02-2018 06:01 AM
05-02-2018 06:21 AM
05-02-2018 06:32 AM
Obvious question, is the agent assigned to correct Team in CCX? Remember Team is not the same as CSQ.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide