Hi , I am keeping getting below alerts in RTMT UCCX 10.5 +++++ At Mon Jun 05 14:52:02 PDT 2017 on node uccx-pub; the following SyslogSeverityMatchFound events generated: SeverityMatch : Critical MatchedEvent : Jun 5 14:51:26 uccx-pub local7 2 : 576...
Forum Posts
We just upgraded to 11.5 and have a myriad of issues in CUIC. I understand there is a known bug for the reports tab not loading and reports stalling on execution but here's my newest issue (and biggest): Several of our Not Ready codes are returning...
Hey guys, I'm using UCCX in a Special Environment which does not allow to control the phones. Anyways, is there a way to modify the Call Control Gadget to remove some buttons? Those buttons like accept call, Transfer ... are without function, so I ...
Dear all, I'm running UCCX 10.5 dan QM 10.5. Configuration is done using Archive Workflow and calls can be recorded. I've done several call for testing only. When i will enter production phase, i want to delete several testing voice recording. Does a...
Hi!I am recently install ScreenPop gadget. Everything looks fine: I have some stuff in CallVariable1 and also can see "Screen Pop Goes here" message. But nothing happens when a call comes. Only "Screen Pop Goes here" sign.I'm newbie in Finnese, any h...
Hello, Is it possible to set the Agent RNA to stay ready on a per queue basis? I know of the system parameter for this but wanting to be able to do this for only 1 queue in our system. We're running UCCX 11.0 Thanks!
Resolved! UCCX 9.0 Scripts
just wondering if any experts can answer or suggest a solution---We currently have UCCX 9.0 running in our call center environment. We are planning to move to newer version .... when I look under Application Management, I see many scripts status set ...
hi, is it possible to change the skill of agent via finesse supervisor desktop. or is there a way to give access to supervisor so that he can change the skill of agent only and not any other admin related tasks (ie task used for uccx configuratio...
Hi All,I have a requirement to integrate salesforce and Cisco CTI.I have gone thru many documents and forums and what i could find is bits and pieces of configuration.Currently i know below points:- i need to install Cisco TSP on client (done)- i nee...
Hi, We have 100's of scripts due to bad management and versioning control. As every script doesn't necessarily have a trigger (sometimes called directly within another script by name) - is there anyway to report on script usage? ie last time a scri...
Hi everyone,We are moving from CAD to Finesse in UCCX 10.6.I am aware that we need to use Socialminer in order to have email and chat fonctionalities for agents. We ONLY need inbound email fonctionality. My question is; do we need to use Socilaminer ...
Hi, We currently use finesse for out call center. We also use LivePerson for our website chat solution. I am wounding if anybody have used a gadget or API to bring LivePerson into finesse for a single pain of glass.
While I have a mix of teams using CAD and Finesse are there any issues/caveats when agents need to transfer a contact to another team using the other client? E.g. a CAD agent transfers a contact to Finesse agent, and vice versa. Also, if a team h...
Hello, Customer just moved from using CAD to Finesse. There were a number of keyboard shortcuts available in CAD, which don't appear to be available in Finesse. Is there any way to configure shortcuts for Finesse. Thanks,AK
Dear All I need your help and suggestion in improving the below script: I am developing a script where a supervisor calls into the script with a certain calling Number “example: 32507” to open and close the queue. This is done by increasing the ...
