Agent Desktop Download

[robkwil61]

I'm trying to install Agent Desktop on my Win7 64 bit.  Research shows 9.x should work.  However, in the downloads section, I can only download 9.03 (which gives me CAD_9.0.1.54_MR3ES0_setup.exe) and when I try to install it, it says "This patch can only be installed with version 9.0.1.54".  I know MR is maintenance release so I guess my question is where can I get 9.0.1.54 or any version that will install on Win7 64 bit.  I've tried every download in the support/download section and none of them work. 

Thanks!

[Aaron Harrison]

Erm... what Contact Centre server product are you trying to install Agent for?

[robkwil61]

UCCE 9x

[Chris Deren]

You need to download it from your CAD server, here is where you find it:

http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cad_enterprise/cadenterprise9_0/installation/guide/cad90cceig.pdf

Chris

[robkwil61]

Thanks.  I'm not really sure how that link helps me.  I had a simple agent desktop app installed previously on my W7x86 system.  I just need it for simple testing of agent login information.  I don't believe we have a "CAD" server.  I tried version 10 from the download site but it wanted me to install SQL server which I never had to do before and was hoping to avoid.

[Chris Deren]

If you are running UCCE you have 3 agent desktop suites to pick from:

1. CAD

2. CTI OS

3. Finesse

If you are using CAD as you pointed out in your original question then CAD server is running on your PG server.  The CAD client connects to CAD server, and the client is not downloaded from anywhere on Cisco, but from the CAD server in your environment with the document I posted provides the directory where you can locate it and then run it on your machine.  If you were prompted to install Sql that tells me you were installing CAD server instead of client.

[robkwil61]

Thank again... I appreciate your patience and replies.  Actually, I think we run CTI OS.  All I remember is once before I downloaded a Desktop Agent client off Cisco's website and installed it.  Then I was able to log in as different agents.