Hello, We would like to have some help regarding UCCE reinstatement sku's and the subsequent SWSS activation. Currently, the client has CUCCE 8.x Since the client does not have UCSS coverage, we have read somewhere that, to activate SWSSs, a license...
I'm trying to install Agent Desktop on my Win7 64 bit. Research shows 9.x should work. However, in the downloads section, I can only download 9.03 (which gives me CAD_9.0.1.54_MR3ES0_setup.exe) and when I try to install it, it says "This patch can ...
Hi all,I´m relatively new to UCCX and still doing my very first steps.So I have to modify a script that looks like this. It forwards the incoming call to CUCM Hunt Pilot which is a line group of 3 CUCM extensions.*Start*Accept (--triggering contact--...
Hi All,I have a customer who has a contact Center solutions with UCCX 10.6 and CUCM 10.5. He uses Cisco AQM 10.5 for recording agents communication (Desktop Recording Method). The voice recording works for agents using windows 7 and windows 8.1 64 bi...
Hello AllWishes for the dayCan we have the Agent Whisper functionality with CAD Enterprise Server?When I went through the software requirement document on Agent whisper functionality, i found it is supported on Unified CTIOS Release 8.5(1) or later. ...
Hello,Can you please provide me with the information of the differences in webchat rls 10.5 and 10.6.Carrently I have UCCX 10.5 running Finesse 10.5 and SocialMiner 10.5. Thank you
Hi, I need to know what's the best way to migrate UCCX 8.5.1 from PHY to VM. I have two MCS running UCCX 8.5.1 and I have two UCS located in two different location. My question is this: Can I delete node 2 then configure and install it in VM but then...
Hi,I'm interested in taking the Cisco IP Contact Center Express Specialist Exam. Is this still officially available or has been retired. If still available, does anyone know the most current exam number I should take?Thank you.Daniel
We have at least 1 custom wrap-up codes that shows in the detail report as being selected by agents many times during the day however, it does not show up in the Summary report at all.Running 9_0_2_10000_71
Hi,I'm trying to launch an web application from a workflow.I have setup the workflow and manage to pop the web page if I use http://webaddress/however I need to add some data on the end of the urlfor example the application cmd line is http://webaddr...
Hello Cisco Community Contributors, I am PM for a Unified Communication Contact Center project, and am looking for a fast track to managing this effort, by asking here if anyone has a project planning framework they can share, to help me with the bas...
Stumped on why Resources aren't showing up on the system. Have created the RMCM application user, copy of the production user ID, on CUCM, assigned my phone to it as a controlled device, assigned the IPCC extension on my user config. I've tried a d...
HelloI'm having trouble with the script CCX.When the link goes to an agent after identified, it changes the status of the agent as not ready and not enough to receive calls.using the debug tool's script. when you get conect step it just does not ma...
