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Hello,I have a problem to complete the UCCX back up.You can see the err messages below. Any idea what is wrong? Thank you    UCCXUCCXPUBLISHERPHX_RPT100SUCCESSMon Jun 08 17:18:12 EDT 20152015-06-08-17-18-12_b_uccxpublisher_uccx_phx_rpt.logUCCXUCCXPUB...

We're using UCCX8.  In Supervisor Desktop, we show a few calls as Dequeued.  The help pages define dequeued as...Number of calls that were dequeued. A call is considered to be dequeued from a particular CSQ if the call is handled by an agent in anoth...

Hello thereI'm trying to get eMail with Finesse working on our lab environment. We're using an Exchange server 2010 to send in eMails. UCCX is configured and Feed/Campaign was created automatically on Socialminer. When I send in an eMail (I can see i...

Hi Guys, I have a customer with a Finesse deployment. They are not using Chat/Email options but they see "Not Ready for Chat and Email - You are not configured for chat and email" they want to remove that ribbon. How can i remove that?  

 Hello experts ;                     we  newly installed UCCX 10.0  , my question is that how we can do integration between UCCX 10.0 and finesses ?and create agent and superivsor? Regards;Shaikh

Hi All,I am  trying to configure expected wait time in the script. All the calls are coming in and if the calls are in Hold. I am not getting the expected wait time. One main question is do i have provide the voice saying " you expected wait time is ...

Hello,I'm using Finesse with self written CRM. Integration is based on screen pop sample gadet which shows CRM in iframe and sending parameters in GET requests. Most calls works fine but I got a problem - for some random calls I see doubled or triple...

CUIC 9.1.1 - When scheduling reports to be delivered via sftp, the resulting .csv file seems to represent an interval report regardless of the grouping of the selected view. It's almost as if the scheduled sftp reports don't 'process through' the vie...

HelloWe have a deployment of Courtesy Callback over UCCE 10.0 and CVP 10.0 After too much trouble we get a formula for ewt that includes multiple skill groups. So far, tracing the call studio app logs we see that at the end the time calculated by the...