Agent desktop not sending DTMF tones

[DOUG DAVIDSON]

Has anybody had any issues with the agent desktop not sending DMTF tones when in a call. It was just reported to me that if they use the Agent desktop it does not work.

I even had them call me and use the agent desktop to send tones and I do not hear them.

IPCCX 5.0(2)SR01_Build053

Thanks,

Doug

[vkapoor5]

Check the bug:

CSCma23372: DTMF requests don't work

[cvenour]

Your issue may also be MTP related, depending on the DTMF configuration of the GWs and CUCM.

C.