I am working on implementing Finesse with UCCX and am trying to include a Salesforce.com integration.I know that there are some pay to integrate, but was trying to do some basic integration for the time being. I tried to use the Embedded SFDC Gadget, but since they do not support iFrames any longer it is rather useless. Can someone give me some pointers on how to just provide a link, open a new window and pass parameters to it? Also, would anyone possibly be willing to share their customized Finesse XML layout with me? This would be appreciated, as I am just getting started with Finesse. Thanks in advance, Doug ... View more

I have several sites that connect to my primary host site (ASA5525-X) via LAN to LAN tunnels and currently all internal host routing is static. I need to implement a backup host site (ASA5520) for the remote sites to connect to. I know that I can add additional peers on each remote site for the host sites. However, I need to be able to do dynamic routing, so that if does not matter which site they are connected to the internal networks will learn where to route the traffic. I am running OSPF on my internal networks at both Primary and Backup host sites and they have an internal connection between the two sites.   Is there a way to accomplish this on the ASAs?   Thanks, Doug ... View more

We are getting ready to upgrade from a FWSM running 4.0x to an ASASM 9.1.5. I have run the migration tool and uploaded the config to startup and let it boot. I have seen several references to having the change access-lists to use the real IP not the NAT IP.   Do I have to update all of my ACLS to bring the ASASM live?   Would I be better off to boot the ASASM up to 8.5 and then upgrade to 9.1.5?   Thanks, Doug ... View more

I have an IOS MTP that I am needing to relocate to another location, but before I can do that I need to identify who is using it currently. It is only occasion use. When I monitor it in RTMT< I can see it being used occasionally, but I can't figure out what is using it.   Can someone help me figure it out?   Thanks in advance, Doug ... View more

I know that the FWSM and ASASM both have OSPF as a routing protocol, at least in a limited capability. Do they support VRFs? Thanks, Doug                   ... View more

I have a SIP trunk that is setup on CCM 8.6.2aSU2 and it has two destinations defined and have a couple of questions, I am hoping someone can answer. 1. How does Call Manager decide which destination to send a call to? 2, How can I monitor the destinations in RTMT, to see that they are working? Thanks, Doug                    ... View more

I have an agent that has been working but now all of the sudden she is getting "An extension on the agent phone is shared with one or more other devices. This configuration is not supported." when trying to logon to Agent Desktop with IP Communicator. She is setup with Ext Mobility and uses a 7960 for a desk phone and IP communicator when virtual. Both phones are setup for Ext Mobility and she logs out of them when switching from one to the other.  She is able to log on to the agent desktop when using the 7960, but not the IP communicator. Any ideas? Thanks, Doug ... View more

I have a simple question regarding Tandem Calls, and I have probably over looked the answer. When looking at Traffic Summary, I understand that Tandem calls are one that came in on one gateway and left via another gateway. My questions is are both legs counted in the count? As an example, a call comes in and is forwarded back out, does that count as one Tandem call or are the inbound and outbound each counted? CUCM 8.5.1 Thanks in advance, Doug ... View more