Agent Drop a Specific Conference Participant

[Larry Lein]

I cannot figure out a way to drop a specific participant from a conference using the finesse DROP action.  I can have an agent make a consult call to a person, have that person join a conference with an inbound caller, but I cannot drop the conferenced in person with a button/action (they have to hang up).  I can see in the dialog that the remote participant has DROP as a valid action, but I'm not sure how to do it.  When I use the remote address as the target finesse responds that the targeted media address is invalid for that dialog.

Any assistance is greatly appreciated.

Thanks!

Larry

[tephipps · Accepted solution]

This isn't possible.  The Finesse API doesn't provide a way for an agent to drop a participant from the call. This is actually how we implemented barge/intercept on the supervisor side but we don't have the same functionality on the agent side.