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Beginner

Agent information after call survey

Hi All,

In an ipcc 8.0 deployed with CVP 8.0.3, I need to transfer information from ICM to CVP after agent hangs up and customer is transferred automatically to an IVR CVP survey. (using automatic post call survey feature of CVP)

I have tried to fetch information from Termination_Call_Detail using RouterCallkey however by the time the caller is in the Survey script, agent ID and extension were still not written to TCD.

which table you recommend to use to get agent ID and extension in real time.

Thanks in advance,

Cheers!

2 REPLIES 2
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Engager

My recommendation is to customize your agent desktop to attach that information to the call data once the call is answered.

david

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Thanks David, i will give that a try and let you know! thanks again!