Hi All,In WIM 4.3 integrated with UCCE 8.0, how it is possible to restrict voice calls from routing an agent who's on a WIM chat session.thanks in advance,
Hi All,Any idea why the AW update process keeps on bouncing when making changes on the script editor or configuration manager?i'm using iCM version 7.5.1.As mentioned in the below document that a user which name is composed of the instance name ad AW...
Hi All,In an ipcc 8.0 deployed with CVP 8.0.3, I need to transfer information from ICM to CVP after agent hangs up and customer is transferred automatically to an IVR CVP survey. (using automatic post call survey feature of CVP)I have tried to fetch ...
Hi All,i'm facing problems upgrading CVP reporting and studio from version 4.1 to 8.0. I was able to upgrade call and vxml server licenses from the operations console, however i am not able to figure out how the rest is upgraded.We've ordered three "...
Hi All,In TCD what is the common field between an original inbound call and a transferred one by the agent.Agent ID is not displayed in transferred call field.Regards,
Hello Victor,Setting the MRD to uninterruptible is indeed the solution. . The customer was informing me that it's not working however I tested it myself, and it's wroking as expected.Thank you!
Hello Everybody,was anyone able to get the custom java class that Cisco is providing for free when sending an email to ask-cad@external-cisco.comi've sent an email to the previous address as mentioned in the manual but i got a message delivery failur...
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