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- About fabien.damien
08-18-2017
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Member since
01-30-2009
160
Posts
0
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0
Solutions
06-21-2011
05:52 AM
Hello Victor, Setting the MRD to uninterruptible is indeed the solution. . The customer was informing me that it's not working however I tested it myself, and it's wroking as expected. Thank you!
... View more
06-17-2011
06:28 AM
Hello Victor, MRD of WIM is set to non interruptible. Any other idea why the call is still routing to agents busy on a chat session?
... View more
06-16-2011
06:56 AM
Hi All, In WIM 4.3 integrated with UCCE 8.0, how it is possible to restrict voice calls from routing an agent who's on a WIM chat session. thanks in advance,
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Labels:
06-06-2011
01:36 PM
Hello Everybody, was anyone able to get the custom java class that Cisco is providing for free when sending an email to ask-cad@external-cisco.com i've sent an email to the previous address as mentioned in the manual but i got a message delivery failure. Thanks in advance,
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Created by
fabien.damien
in Contact Center
in Contact Center
05-19-2011
08:18 AM
05-19-2011
08:18 AM
Hi David, i was searching under the aw folder, i was able to find desired logs under dis folder. check them and let me know what you think. thanks.
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Created by
fabien.damien
in Contact Center
in Contact Center
05-19-2011
07:49 AM
05-19-2011
07:49 AM
Hi again, i know how to use dumplog utility, but i'm not able to find updateaw process to dump it. cheers,
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Created by
fabien.damien
in Contact Center
in Contact Center
05-19-2011
07:29 AM
05-19-2011
07:29 AM
hello David, any idea on how to dump the update aw process?
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Created by
fabien.damien
in Contact Center
in Contact Center
05-19-2011
07:03 AM
05-19-2011
07:03 AM
Hi All, Any idea why the AW update process keeps on bouncing when making changes on the script editor or configuration manager? i'm using iCM version 7.5.1. As mentioned in the below document that a user which name is composed of the instance name ad AW hostname should be added to: Administrators SQLAWADMIN Domain users groups http://www.ciscosistemas.org/application/pdf/paws/53051/bounce-update-aw.pdf Any idea which exact user should that be? is that an expected behaviour of the updateAW process? Thanks in advance,
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Labels:
05-09-2011
06:51 AM
Hi David, in the link above the following posts are created by joesnyde and matthewpage respectively: The first one says that you should create the bin folder: ------------------------------------------------------------------------------ Hi Matt Try this workaround for bug CSCsa24527. 1. Create directory, C:\bin 2. Copy conapi.jar and ccisCommon.jar from the C:\ICM\bin to the newly created directroy and restart the CMS and CMSJserver process. Joe ----------------------------------------------------------------------------------------------------- The second to move the CMS folder: ------------------------------------------------------------------------------------------------------------------------------------------------------ HI Joe. Thanks that worked a treat. Not only do you have to move the two files above you need to move the cms folder to C:\icm\ for some reason is it was saving it C:\icm\icm. Very strange and highly annoying. Thanks again! MATT ----------------------------------------------------------------------------------------------------------------------------------------- hope it's clear Cheers mate.
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05-08-2011
03:19 PM
Your solution is the exact same as the one in the post: Creating the bin folder and moving the CMS folder under icm folder. the only difference is that you're using drive D instead of C Fabien.
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05-08-2011
09:36 AM
Hi David, I have found the solution in the below post, that is why i intended to delete mine. https://supportforums.cisco.com/message/1051192#1051192 Somehow it is still not,and I was surprised by finding your replies posted as well. Thanks for sharing the solution, Cheers,
... View more
Created by
fabien.damien
in Contact Center
in Contact Center
04-20-2011
04:29 AM
04-20-2011
04:29 AM
HI Luis, where you able to find a solution for wrap up problem using progressive outbound mode? thanks for the feedback, regards,
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Created by
fabien.damien
in Contact Center
in Contact Center
04-19-2011
07:46 AM
04-19-2011
07:46 AM
Thanks David, i will give that a try and let you know! thanks again!
... View more
04-19-2011
06:52 AM
Hi All, In an ipcc 8.0 deployed with CVP 8.0.3, I need to transfer information from ICM to CVP after agent hangs up and customer is transferred automatically to an IVR CVP survey. (using automatic post call survey feature of CVP) I have tried to fetch information from Termination_Call_Detail using RouterCallkey however by the time the caller is in the Survey script, agent ID and extension were still not written to TCD. which table you recommend to use to get agent ID and extension in real time. Thanks in advance, Cheers!
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01-18-2011
12:02 AM
Hi All, i'm facing problems upgrading CVP reporting and studio from version 4.1 to 8.0. I was able to upgrade call and vxml server licenses from the operations console, however i am not able to figure out how the rest is upgraded. We've ordered three " CVP-80-PRD-UP" licenses from the ordering tool, and three PAK numbers were shipped. All of the licenses require IP address when being activated on the licensing website. I have introduced the IP of the reporting server and received a 'lic' file which is uploaded to the operations console, however the CVP reporting server was still not activated. Any help would be much appreciated.
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Labels:
06-21-2011
Hello Victor,Setting the MRD to uninterruptible is indeed the solution.
. The customer was informing...
06-17-2011
Hello Victor,MRD of WIM is set to non interruptible. Any other idea why
the call is still routing to...
06-16-2011
Hi All,In WIM 4.3 integrated with UCCE 8.0, how it is possible to
restrict voice calls from routing ...
06-06-2011
Hello Everybody,was anyone able to get the custom java class that Cisco
is providing for free when s...
Created by
fabien.damien
in Contact Center
05-19-2011
05-19-2011
Hi David,i was searching under the aw folder, i was able to find desired
logs under dis folder.check...
Created by
fabien.damien
in Contact Center
05-19-2011
05-19-2011
Hi again,i know how to use dumplog utility, but i'm not able to find
updateaw process to dump it.che...
Created by
fabien.damien
in Contact Center
05-19-2011
05-19-2011
hello David,any idea on how to dump the update aw process?
Created by
fabien.damien
in Contact Center
05-19-2011
05-19-2011
Hi All,Any idea why the AW update process keeps on bouncing when making
changes on the script editor...
05-09-2011
Hi David,in the link above the following posts are created by joesnyde
and matthewpage respectively:...
05-08-2011
Your solution is the exact same as the one in the post: Creating the bin
folder and moving the CMS f...
05-08-2011
Hi David,I have found the solution in the below post, that is why i
intended to delete
mine.https://...
Created by
fabien.damien
in Contact Center
04-20-2011
04-20-2011
HI Luis,where you able to find a solution for wrap up problem using
progressive outbound mode?thanks...
04-19-2011
Hi All,In an ipcc 8.0 deployed with CVP 8.0.3, I need to transfer
information from ICM to CVP after ...
Public Statistics
| Date Registered | 01-30-2009 04:49 AM |
| Date Last Visited | 08-18-2017 03:53 AM |
| Total Messages Posted | 160 |
