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Beginner

Agent is being auto logged-in to Finesse?

Is it possible that an Agent can be auto logged-in to Finesse (Bug?) Agent reports that he logged out successfully and when arrived the next morning he was logged-in and in not ready state.

 

Is there a log to see login/ logout statistics and or time stamps?

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Rising star

Re: Agent is being auto logged-in to Finesse?

There is no way to auto logon an agent to my knowledge but with programming hey who knows what someone has done.  I think a more likely scenario is agent didn't log out or a buddy logged him in because he saved his/her password and left pc unlocked.  But good news is you can prove it.

 

As far as the reports go. Check out the following

The agent login logout activity report should help prove your agents statement that they logged out.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_5/user/guide/UCCX_BK_U6A2CAD2_00_uccx-report-description-guide-115/UCCX_BK_U6A2CAD2_00_uccx-report-description-guide-115_chapter_010.html#UCCX_RF_A1D18739_...

Beginner

Re: Agent is being auto logged-in to Finesse?

Thank you, @Gregory Brunn I'll check out the activity report you recommended.


@Gregory Brunn wrote:

There is no way to auto logon an agent to my knowledge but with programming hey who knows what someone has done.  I think a more likely scenario is agent didn't log out or a buddy logged him in because he saved his/her password and left pc unlocked.  But good news is you can prove it.

 

As far as the reports go. Check out the following

The agent login logout activity report should help prove your agents statement that they logged out.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_5/user/guide/UCCX_BK_U6A2CAD2_00_uccx-report-description-guide-115/UCCX_BK_U6A2CAD2_00_uccx-report-description-guide-115_chapter_010.html#UCCX_RF_A1D18739_...


 

Contributor

Re: Agent is being auto logged-in to Finesse?

The reports will show, but there are one click logins that can be done like outlined in this link, but definitely not something you'd want to recommend.

https://community.cisco.com/t5/collaboration-blogs/one-click-logins/ba-p/3664067

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Beginner

Re: Agent is being auto logged-in to Finesse?

You could pull UCCX AXL logs via RTMT to see the authentication time stamp.
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