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AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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ICM scripting : Announcement

Hi all,I am working on a ICM script where I use agent to agent transfer node (Right path) to transfer the call to a agent who is in ready state . It is working fine. But when the call hits an agent with 'Not ready', 'Talking' or 'Logged out' state , ...

Deep46 by Beginner
  • 6 replies
  • 0 Helpful votes

Resolved! FCRasSVR database full

The FCRasSVR database filled up (2048 MB) a couple of days ago in this UCCE deployment, which is causing issues such as agent statistics not populating in Supervisor Desktop.  I am not able to find anything about this anywhere in any CAD documentatio...

Strange CTIOS Output

Can a few people look at this 7.5 CTIOS windows (I am on 7.5(9)) and see if their DUPLEX install of CTIOS references SIMPLEX in the startup command?Does anyone have DUPLEX in there?Cheers,Chadctios was started with 10 arguments06:33:35 Trace: Main: a...

Skillset Based Wrap-Up Codes

Hello,If a agent is part of two different Skillsets, can we have two separate wrap-up codes enable for the Agent?We have agent A part of Customer Service (CS) and Private Client Service (PCS), both have separate skillset and wrap-up codes. Agent A is...

sohail212 by Beginner
  • 4 replies
  • 0 Helpful votes

Resolved! How add a node of Callmanager to UCCX 7.0

Hello friends,Please i need you help.My customer have a CUCM 7.1.3 only a Publisher and a UCCX 7.0.1.Today we will install and add a new callmanager to cluster of CUCM (a subscriber) and i need the steps for will configure this new callmanager in  th...

gsilva by Beginner
  • 4 replies
  • 0 Helpful votes

Resolved! CIM 4.4(1) Upgrade procedure

Hi,I've noticed that there is an upgrade for interaction manager which allows customer to connect to chat by ussing Internet Explorer 9. I currently run or better known as 4.3(1) Hotfix 4, does anyone know if there is a documented procedure f...