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Agent Reskilling CCX 7.01

antonio.vazquez
Beginner
Beginner

Hi,

How can I perform agent reskilling in CCX 7.01? Is necessary to perform it have assigned Administrator role?

If we change a skill to an agent, is necessary that the agent logs out to refresh her skills?

Regards

1 Accepted Solution

Accepted Solutions

How can I perform agent reskilling in CCX 7.01?

Click on the resource name and modify the skills and/or competency level for that agent.

Is necessary to perform it have assigned Administrator role?

Yes unless you have also granted the supervisor role access to /appadmin by changing the system parameter for supervisor access.

If we change a skill to an agent, is necessary that the agent logs out 
to refresh her skills?

No

View solution in original post

3 Replies 3

How can I perform agent reskilling in CCX 7.01?

Click on the resource name and modify the skills and/or competency level for that agent.

Is necessary to perform it have assigned Administrator role?

Yes unless you have also granted the supervisor role access to /appadmin by changing the system parameter for supervisor access.

If we change a skill to an agent, is necessary that the agent logs out 
to refresh her skills?

No

Thank you Jonathan for your response.

Regarding "granted the supervisor role access to /appadmin by changing the system parameter for supervisor access", how can I perform it? Is necessary to restart any server from the cluster?

Thank you again.

Regards

Hi,

I have changed th system parameter and all works fine.

Thank you for your help.

Regards

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