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Beginner

Agent should ring on Desk and Mobilephone (7925)

Hello guys,

in a service Center at a customer, we want that the desk and the wireless phone ring the same time. But when i put the Line on two phones, we cannot login to the agent desktop.

Is it possible to configure this? Could it work with RDP?

Best Regards

Daniel

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VIP Advisor

Agent should ring on Desk and Mobilephone (7925)

Is this UCCX?  or UCCE?

For UCCX, please read through the Unsupported Configurations for Agent Phones section of the Release notes.

It states:

Unsupported Configurations for Agent Phones


The following configurations are not supported for agent phones:

  • Two lines on an agent’s phone that have the same extension but exist in different partitions.
  • A Unified CCX extension assigned to multiple devices.
  • ...

Anthony Holloway

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Anthony Holloway

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Beginner

Agent should ring on Desk and Mobilephone (7925)

Hello,

for UCCE it's not supported.

SRND Guide: Shared lines are not supported on ACD and non-ACD lines.

regards,

Matthias

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