Agent should ring on Desk and Mobilephone (7925)

[Daniel Flieth]

Hello guys,

in a service Center at a customer, we want that the desk and the wireless phone ring the same time. But when i put the Line on two phones, we cannot login to the agent desktop.

Is it possible to configure this? Could it work with RDP?

Best Regards

Daniel

[Anthony Holloway]

Is this UCCX?  or UCCE?

For UCCX, please read through the Unsupported Configurations for Agent Phones section of the Release notes.

It states:

Unsupported Configurations for Agent Phones
The following configurations are not supported for agent phones:
Two lines on an agent’s phone that have the same extension but exist in different partitions. 
A Unified CCX extension assigned to multiple devices.
...

Anthony Holloway

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[freymatt]

Hello,

for UCCE it's not supported.

SRND Guide: Shared lines are not supported on ACD and non-ACD lines.

regards,

Matthias