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Daniel Flieth
Beginner

Agent should ring on Desk and Mobilephone (7925)

Hello guys,

in a service Center at a customer, we want that the desk and the wireless phone ring the same time. But when i put the Line on two phones, we cannot login to the agent desktop.

Is it possible to configure this? Could it work with RDP?

Best Regards

Daniel

2 REPLIES 2
Anthony Holloway
Cisco Employee

Is this UCCX?  or UCCE?

For UCCX, please read through the Unsupported Configurations for Agent Phones section of the Release notes.

It states:

Unsupported Configurations for Agent Phones


The following configurations are not supported for agent phones:

  • Two lines on an agent’s phone that have the same extension but exist in different partitions.
  • A Unified CCX extension assigned to multiple devices.
  • ...

Anthony Holloway

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Hello,

for UCCE it's not supported.

SRND Guide: Shared lines are not supported on ACD and non-ACD lines.

regards,

Matthias

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