10-27-2015 08:23 AM
Hey all.
Have can I make an report to my finesse agent that shows the agents own stats.
Calls handled, talk time etc.
I'm using UCCE 10.5 and Finesse 10.5.1
I have tried with permalinks, but can't see have i can send filters with the link.
Regards
Thomas
Solved! Go to Solution.
10-27-2015 11:48 AM
This information is only available to Admins. So, if you want to show this information to agents, on the Desktop, it should not be possible.
10-27-2015 11:48 AM
This information is only available to Admins. So, if you want to show this information to agents, on the Desktop, it should not be possible.
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