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Resolved! Cannot Implement "On Error Notification" Class

Guys,CVP Version :- CISCO Customer Voice Portal (CVP), Version 8.5I am trying to implement "On Error Notification" but getting below error in C:\Cisco\CVP\VXMLServer\logs\GlobalErrorLoggerConfigured same in Global_Config.xml under C:\Cisco\CVP\VXML...

Resolved! FinesseJavaScriptLibrary for UCCX 10.6(1)

Hi All, The latest version of Finesse Script Library available for download is FinesseJavaScriptLibrary-10.5.1.zip Finesse Web Services Developer Guide Suggests using the JavaScript library that came with the release of finesse that is in use ...

How do you use Peripheral Variables

Hi,How can I report on values saved in a peripheral variable? Please see the below print screen, is this correct usage of the variable?Thanks!

external web application in cisco finesse

Hi guys, we are trying to incorporate external web application into cisco finesse desktop by implementing simple gadget with “iframe”. However “iframe” remains blank (source is not rendered, just empty body, see attachment). Does anyone have an idea...

alternate between parties in conference

Can we alternate between the caller and conference party, once all parties are in conference.Below is the scenario1. Place call to agent2. Agent initiates a conference to another number 3. Agent now wants to speak with original caller without the ...

Resolved! Finesse Salesforce screen pop

Hi Lender,I have embedded the "Salesforce dot com (SFDC) Sample Gadget 10.0.1" gadget in to finesse. Can you please suggest us, that how can we pass the ANI received in Finesse to Sales force screen pop page.Thanks,Daniel Inbaraj J.

Using session variable and values in CVP Reporting (CUIC)

Is it possible to use session variables and their values in CVP CUIC reporting. (Call Detail Report) ?Basically my requirement is to set some session vars and add it to activity log and then have the CUIC report app read the data from activity log fo...

Resolved! Agent Request API's

Hello Everyone, I have started working on Agent Request API's. But i am still confuse what is this. I have studied few books and watch videos, but still i didn't get the exact idea. Are they part of social minor, or can we use them independently, i c...

APIs IPCC Enterprise 9.0 to automate agent creation, deletion and modification

HelloI would like to know if there are APIs available in IPCC Enterprise 9.0 to automate agent creation, deletion and modification such as updating passwords?please help to provide the necessary documentation.ThanksAmith

Resolved! Call control functionality development using Finesse Non-gadget sample

Hi,Has anyone built a complete call control and agent status change functionality using the non-gadget sample and finesse rest webservice api that works fine?The reason I ask is that currently we are using the Finesse desktop client with some custom ...

Resolved! Disable logging of few elements in Activity log

Hi,From CVP 7.0, Is it possible to disable few elements logs in the activity logs.Idea is suppose we have 10 elements in the flow.Flow reaches from element 2 to 6 via 3,4 and 5, the elements 3,4,5 will be called multiple times as a loop ,once condi...

Resolved! Web Service Request using Client Certificate

Good dayI am wondering if I could do a Web Service (SOAP) based request using a standard HTTP Post request to a 3rd Party Webservice Server that requires Client side Certificate. I could get a Client Certificate but am not sure if the Finesse Server ...

Using ASP.NET 4.5/IIS 7/MVC 5/Web API 2/Ajax (URL Rewrite reverse proxy) to call Finesse Server

Hi, I am new to developing in Finesse. I was following an example (non gadget) to write an ASP.NET web app. Using JQuery 1.10 from VS2013 Using http://localhost/finesse/api/Queue/24 for my ajax calls. IIS rewrites it to http://<apache.finesse.server...

Example Social Miner Sites

Are there any sites out there that we could use as examples of a social miner implementation for a customer that is looking at moving to SM for their customer interactions. I have provided the web developers with the documentation and sample files fr...

How to compile java and embed into callstudio (vxmlapp)

Hi all,I am new to Custom Java and trying to learn it , i have code sample from internet but i don't know how to compile it and embed into my call flow in call studioi have follow the instruction from Custom Java Classes with Call Studio but when i'l...

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Forum Posts

Resolved! Cannot Implement "On Error Notification" Class

Resolved! FinesseJavaScriptLibrary for UCCX 10.6(1)

How do you use Peripheral Variables

external web application in cisco finesse

alternate between parties in conference

Resolved! Finesse Salesforce screen pop

Using session variable and values in CVP Reporting (CUIC)

Resolved! Agent Request API's

APIs IPCC Enterprise 9.0 to automate agent creation, deletion and modification

Resolved! Call control functionality development using Finesse Non-gadget sample

Resolved! Disable logging of few elements in Activity log

Resolved! Web Service Request using Client Certificate

Using ASP.NET 4.5/IIS 7/MVC 5/Web API 2/Ajax (URL Rewrite reverse proxy) to call Finesse Server

Example Social Miner Sites

How to compile java and embed into callstudio (vxmlapp)

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