Contact Center

Hello,Currently running Finesse 10.5 and EIM 9.0.  In order to embed EIM into Finesse, we have to run our Internet Explorer 10 in compatibility view.  The problem is we also have a screen pop gadget and the website being popped is compatible with IE9...

I cannot figure out a way to drop a specific participant from a conference using the finesse DROP action.  I can have an agent make a consult call to a person, have that person join a conference with an inbound caller, but I cannot drop the conferenc...

Hi,I am using CVP in an ELCAC setup, and now my customer wants to know how they can route calls to Agents close or on the same location.So i would like to know, how i can retrieve the location information from the Call-Server into ICM, also known as ...

Hi Everyone,     We have "dataset error" on cuic report.when i used datasource with linkserver between MSSQL and MSSQL.I re-enter password on the data source.It's workable.but next moring the issue occur again.i need to re-enter again.Now i have re-e...

hi,I have a query to record customer complaint am using recording element with default configuration but its not working can somebody share a sample application.Regards,

Hi All,I am attempting to modify  an existing Java class in an existing call studio project.  The changes have been quite simple but I am struggling to re-compile so I can create a new java class.The steps I have taken areDecompiled existing classMad...

I am migrating from cvp 9 to cvp 10.5. I've exported and imported 3 applications from call studio 9 to call studio 10.5. I then deployed these to cvp 10.5 without issue.On the 4th application, I get an error when trying to run the deployApp.bat file....

Hello, we are missing authorization information coming from gadget prefs. Finesse Web Services Guide (for finesse 11) states following.Required Module pref Features:• <Requirefeature="pubsub-2"/>: This feature is required for the gadget to load in th...

Hello,I am developing applet based agent desktop application using Java CIL. I have one query related consult call.In case of consult call transfer, I would like to know which call leg is cleared either consult call or customer call which is held in ...

Hello,Is there a way to make a 3rd party gadget available just for a certain team for example? How can I do this?Tried changing the Finesse Layout XML, adding conditionals, but they seem to not be supported.Andrei

Hello,Just a Finesse newbie trying to implement this in my mixed mode UCCX.Is there a way to make installed 3rd-party gadgets available just for a specific Team?From what I've tried, conditionals don't work in the Finesse Layout XML. Something like e...

Hi   was going through the document for Social Miner API 10.6 https://developer.cisco.com/docs/contact-center-express/#!previous-documentation-pdfs   Is it possible to customize the look and feel for the customers, by using the API described for the ...