Contact Center

According to the gadget info, this should open a url  in a tab inside the gadget witch is referenced in a workflow every time the workflow is triggered,Have been trying to figure out how to trigger a new tab every time the workflow is triggered. Foun...

Hi,I have a gadget that worked fine on uccx 10.5, but it does not work 100% on uccx 10.6.It use to auto populate a field with the ANI of the caller, which no longer occurs.Is there an updated JavaScript Library for uccx 10.6 ? The Latest one on the d...

Hello Every one. In Callback API, feature , I read that this feature is use to initiate a callback from customer. I have read a lot of document about this. Almost all things are pretty much clear to me except one thing. 5: The agent's phone places an...

Greetings,I am writing my first custom report for one of our customers. I wrote several lines, saved the function and decided to test it. I am able to CALL the function from my informix consul with "CALL my('2015')", but when I am trying to execute i...

Hello,We have a setup that uses CVP comprehensive call flow with ASR/TTS over MRCPv2. It uses CUSP as the load-balancer.By default ASR and TTS request for a call land on different speech servers.We are trying to find a way to bind both ASR & TTS requ...

HelloI am looking into the possibility of changing font size of tabs on Cisco Finesse Agent or Supervisor desktop.For example, in above screen-shot, there are multiple tabs shown i.e. Manage Team, Team Data, Queue Data, Manage Call, Manage Chat and E...

We're having an issue w/Finesse not logging out agents who meet the "non-activity time" setting.  I have an ADS w/ the logout timer set at maximum, 7200 seconds but the call center is reporting an agent logged in and in not ready for over 20 hours.  ...

HelloI am using Email gadget on Cisco Finesse with UCCX 10.6.As in the case of an Inbound/outbound call, a new Dialog is generated. All the information related to that call can be extracted from that Dialog.Is it possible somehow to get the Email not...

Hi,i am trying to create a simple POD but did not succeed in doing the same.Version of the context service sdk used is 1.0.4-10002.                         Code snippet used Pod mypod = new Pod(); mypod.setFieldsets(new ArrayList<String>(Arrays.asLis...

Hi,I have a production issue. On each of my 4 servers I have 40 applications with between 40 and 100 calls. The RAM used by Tomcat is growing and reach 1 GB. I disable activity log. I have answer from the TAC to look into my code. I try to analyse he...

Hi Customer has CCX System version: 10.6.1.10000-39Configured Agent predictive campaign and created a gadget for Agent finesse desktopThere seems to be an issue when trying to load our new gadget in IE. We are getting the below access denied error wh...

Hello,We have UCCX 10.6 with Finesse for the Supervisors.We are integrating UCCX with Altitude Software and they say they use GED-188 to login the Agents directly on UCCX through RmCm port 12028.The purpose will be to login and logout the Agent and c...