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Agent Whisper not working after changing to 7942 from 7940/CIPC

Hi,

Looking for some assistance. Recently we changed agents from CIPC/7940 IP Phones to 7942G. Everything is working except 'Agent Whispers'.

Any ideas on where to look? The config on CUCM looks identical.

Thanks,

Justin

9 REPLIES 9
Highlighted
Cisco Employee

Hi Justin,

7940 phones are not supported for Agent/Whisper announcement. Refer the below link for same

http://docwiki.cisco.com/wiki/Unified_CCE_Software_Compatibility_Matrix_for_9.0(x) 

Can you take any supported phones from the above list and try the same scenario ?

Regards,

Sasikumar.

Highlighted

Sasikumar,

Thanks for your reply. However I currently have a lot of Cisco 7940 phones both SIP and SCCP working in the call centre and the agents ARE receiving Whisper Announcements.

We are currently in the process of upgrading these to Cisco 7942 and the Whisper Announcement does NOT work. All other features work.

Any ideas?

Thanks,

Justin

Highlighted

do you have Built in bridge enabled on the phone?

whats the version of UCCE,CVP and CUCM you are using?

Highlighted

Built-in-Bridge is enabled on the phone.

Version UCCE is 8.5, CVP 8.5 and CUCM is 8.6

Thanks.

Highlighted

can you please share CVP logs(both error and CVP) from C:\Cisco\CVP\logs\ for couple of your test calls made to 7942 phones?

and also what load these new phones are running?

Highlighted

Attached are the logs, the extension that I'm using is 80026

I've tried SIP and SCCP -

SIP42.9-3-1SR1-1S

SCCP42.9-3-1SR1-1S

Thanks.

Highlighted

Justingilchrist, 

looking at the specifc extension you provided (80026), and the logs it seems to be that the actually logic or setup and tear down of the whisper session looks fine to me. II'd try to check if G.722 advertise is disabled on the phones etc. Wondering if the phone is attemting G722 with a whisper leg that is probably G711 

Search "whisper" (32 hits in 1 file)
new 2 (32 hits)
Line 104: 26238435: 10.80.91.41: Oct 13 2016 12:42:46.456 +0100: %CVP_8_5_ICM-7-CALL: {Thrd=pool-1-thread-29-ICM-12129267} CALLGUID = F9391F47907011E6A32E9E29FF762381, DLGID = 547897 [SIP_LEG] - Publishing ,, [MsgBus:CONNECT], ssId=SYS_SIP1, labelType=NORMAL, label=80026, correlationId=null, command=null, rckey=7510, rcday=151861, rcseq=0, whisperAnnounce=PR265_POL_Campaign_1.wav, CallContext:, CallVariable1: POL SemafoneTest, CallVariable2: 265, CallVariable3: 07468726951, CallVariable10: PR265_PO_130344_115.au, user.microapp.isPostCallSurvey: n, user.microapp.input_type: D, user.microapp.error_code: 0, user.microapp.caller_input: D, user.microapp.locale: en-us, user.cvp_server_info: 10.80.91.41, user.microapp.app_media_lib: app, user.microapp.media_server: http://10.80.92.43, user.media.id: F9391F47907011E6A32E9E29FF762381, user.sip.refertransfer: N,, LEGID = F9396D5B-907011E6-A3349E29-FF762381, DNIS = 02393871589, ANI = 07...
Line 105: 26238435: 10.80.91.41: Oct 13 2016 12:42:46.456 +0100: %CVP_8_5_ICM-7-CALL: {Thrd=pool-1-thread-29-ICM-12129267} CALLGUID = F9391F47907011E6A32E9E29FF762381, DLGID = 547897 [SIP_LEG] - Publishing ,, [MsgBus:CONNECT], ssId=SYS_SIP1, labelType=NORMAL, label=80026, correlationId=null, command=null, rckey=7510, rcday=151861, rcseq=0, whisperAnnounce=PR265_POL_Campaign_1.wav, CallContext:, CallVariable1: POL SemafoneTest, CallVariable2: 265, CallVariable3: 07468726951, CallVariable10: PR265_PO_130344_115.au, user.microapp.isPostCallSurvey: n, user.microapp.input_type: D, user.microapp.error_code: 0, user.microapp.caller_input: D, user.microapp.locale: en-us, user.cvp_server_info: 10.80.91.41, user.microapp.app_media_lib: app, user.microapp.media_server: http://10.80.92.43, user.media.id: F9391F47907011E6A32E9E29FF762381, user.sip.refertransfer: N,, LEGID = F9396D5B-907011E6-A3349E29-FF762381, DNIS = 02393871589, ANI = 07...
Line 155: 18857699: 10.80.91.41: Oct 13 2016 12:42:46.456 +0100: %CVP_8_5_SIP-7-CALL: {Thrd=pool-1-thread-151-SIP-3775282} CALLGUID = F9391F47907011E6A32E9E29FF762381 LEGID = F9391F47907011E6A32E9E29FF762381-147635896645631803 - [OUTBOUND] Setting the whisper prompt on the outbound leg to http://10.80.92.43/en-us/app/PR265_POL_Campaign_1.wav
Line 156: 18857699: 10.80.91.41: Oct 13 2016 12:42:46.456 +0100: %CVP_8_5_SIP-7-CALL: {Thrd=pool-1-thread-151-SIP-3775282} CALLGUID = F9391F47907011E6A32E9E29FF762381 LEGID = F9391F47907011E6A32E9E29FF762381-147635896645631803 - [OUTBOUND] Setting the whisper prompt on the outbound leg to http://10.80.92.43/en-us/app/PR265_POL_Campaign_1.wav
Line 194: 18857740: 10.80.91.41: Oct 13 2016 12:42:47.706 +0100: %CVP_8_5_SIP-7-CALL: {Thrd=DIALOG_CALLBACK.13} CALLGUID = F9391F47907011E6A32E9E29FF762381 LEGID = BDDA118B100001577615D3530A505B29-147635896769131805 - [WHISPER]: Invitation proceeding 100
Line 195: 18857741: 10.80.91.41: Oct 13 2016 12:42:47.706 +0100: %CVP_8_5_SIP-7-CALL: {Thrd=DIALOG_CALLBACK.13} CALLGUID = F9391F47907011E6A32E9E29FF762381 LEGID = BDDA118B100001577615D3530A505B29-147635896769131805 - [WHISPER]: Invitation accepted - ack'ing
Line 196: 18857742: 10.80.91.41: Oct 13 2016 12:42:47.706 +0100: %CVP_8_5_SIP-7-CALL: {Thrd=pool-1-thread-248-SIP-3775293} CALLGUID = F9391F47907011E6A32E9E29FF762381 LEGID = F9391F47907011E6A32E9E29FF762381-147635896645631803 - [OUTBOUND]: Updated by : CALLGUID = F9391F47907011E6A32E9E29FF762381 LEGID = BDDA118B100001577615D3530A505B29-147635896769131805 - [WHISPER]: with event type INV_ACCEPTED
Line 197: 18857742: 10.80.91.41: Oct 13 2016 12:42:47.706 +0100: %CVP_8_5_SIP-7-CALL: {Thrd=pool-1-thread-248-SIP-3775293} CALLGUID = F9391F47907011E6A32E9E29FF762381 LEGID = F9391F47907011E6A32E9E29FF762381-147635896645631803 - [OUTBOUND]: Updated by : CALLGUID = F9391F47907011E6A32E9E29FF762381 LEGID = BDDA118B100001577615D3530A505B29-147635896769131805 - [WHISPER]: with event type INV_ACCEPTED
Line 198: 18857742: 10.80.91.41: Oct 13 2016 12:42:47.706 +0100: %CVP_8_5_SIP-7-CALL: {Thrd=pool-1-thread-248-SIP-3775293} CALLGUID = F9391F47907011E6A32E9E29FF762381 LEGID = F9391F47907011E6A32E9E29FF762381-147635896645631803 - [OUTBOUND]: Updated by : CALLGUID = F9391F47907011E6A32E9E29FF762381 LEGID = BDDA118B100001577615D3530A505B29-147635896769131805 - [WHISPER]: with event type INV_ACCEPTED
Line 203: 18857745: 10.80.91.41: Oct 13 2016 12:42:47.706 +0100: %CVP_8_5_SIP-7-CALL: {Thrd=pool-1-thread-248-SIP-3775293} CALLGUID = F9391F47907011E6A32E9E29FF762381 LEGID = BDDA118B100001577615D3530A505B29-147635896769131805 - [WHISPER]: Acked the invite.
Line 204: 26238459: 10.80.91.41: Oct 13 2016 12:42:47.706 +0100: %CVP_8_5_ICM-7-CALL: {Thrd=pool-1-thread-93-ICM-12129276} CALLGUID = F9391F47907011E6A32E9E29FF762381, DLGID = -1 [null] - Processing ,, [MsgBus:CALL_STATE_EVENT], ssId=SYS_SIP1, eventId=ANSWER, causeCode=CAUSE_WHISPER_START,, LEGID = null, DNIS = 22222222222222229821, ANI = sip:07468726951@10.80.91.41:5060
Line 205: 26238460: 10.80.91.41: Oct 13 2016 12:42:47.706 +0100: %CVP_8_5_ICM-7-CALL: {Thrd=pool-1-thread-93-ICM-12129276} CALLGUID = F9391F47907011E6A32E9E29FF762381, DLGID = 547897 [SIP_LEG] - Publishing ,, [ICM_EVENT_REPORT], dialogueId=547897, sendSeqNo=3, eventId=ANSWER, causeCode=CAUSE_WHISPER_START,, LEGID = F9396D5B-907011E6-A3349E29-FF762381, DNIS = 02393871589, ANI = 07468726951
Line 206: 18857769: 10.80.91.41: Oct 13 2016 12:42:49.628 +0100: %CVP_8_5_SIP-7-CALL: {Thrd=DIALOG_CALLBACK.13} CALLGUID = F9391F47907011E6A32E9E29FF762381 LEGID = BDDA118B100001577615D3530A505B29-147635896769131805 - [WHISPER] DURATION (msecs) = 1937 - DIALOG TERMINATED. Reason: Q.850;cause=16
Line 207: 18857770: 10.80.91.41: Oct 13 2016 12:42:49.628 +0100: %CVP_8_5_SIP-7-CALL: {Thrd=pool-1-thread-355-SIP-3775299} CALLGUID = F9391F47907011E6A32E9E29FF762381 LEGID = F9391F47907011E6A32E9E29FF762381-147635896645631803 - [OUTBOUND]: Updated by : CALLGUID = F9391F47907011E6A32E9E29FF762381 LEGID = BDDA118B100001577615D3530A505B29-147635896769131805 - [WHISPER]: with event type TERMINATED
Line 208: 18857770: 10.80.91.41: Oct 13 2016 12:42:49.628 +0100: %CVP_8_5_SIP-7-CALL: {Thrd=pool-1-thread-355-SIP-3775299} CALLGUID = F9391F47907011E6A32E9E29FF762381 LEGID = F9391F47907011E6A32E9E29FF762381-147635896645631803 - [OUTBOUND]: Updated by : CALLGUID = F9391F47907011E6A32E9E29FF762381 LEGID = BDDA118B100001577615D3530A505B29-147635896769131805 - [WHISPER]: with event type TERMINATED
Line 209: 18857770: 10.80.91.41: Oct 13 2016 12:42:49.628 +0100: %CVP_8_5_SIP-7-CALL: {Thrd=pool-1-thread-355-SIP-3775299} CALLGUID = F9391F47907011E6A32E9E29FF762381 LEGID = F9391F47907011E6A32E9E29FF762381-147635896645631803 - [OUTBOUND]: Updated by : CALLGUID = F9391F47907011E6A32E9E29FF762381 LEGID = BDDA118B100001577615D3530A505B29-147635896769131805 - [WHISPER]: with event type TERMINATED
Line 214: 18857773: 10.80.91.41: Oct 13 2016 12:42:49.628 +0100: %CVP_8_5_SIP-7-CALL: {Thrd=pool-1-thread-355-SIP-3775299} CALLGUID = F9391F47907011E6A32E9E29FF762381 LEGID = F9396D5B-907011E6-A3349E29-FF762381 - [INBOUND]: Updated by : CALLGUID = F9391F47907011E6A32E9E29FF762381 LEGID = F9391F47907011E6A32E9E29FF762381-147635896645631803 - [OUTBOUND]: with event type WHISPER_DONE
Line 215: 18857773: 10.80.91.41: Oct 13 2016 12:42:49.628 +0100: %CVP_8_5_SIP-7-CALL: {Thrd=pool-1-thread-355-SIP-3775299} CALLGUID = F9391F47907011E6A32E9E29FF762381 LEGID = F9396D5B-907011E6-A3349E29-FF762381 - [INBOUND]: Updated by : CALLGUID = F9391F47907011E6A32E9E29FF762381 LEGID = F9391F47907011E6A32E9E29FF762381-147635896645631803 - [OUTBOUND]: with event type WHISPER_DONE
Line 216: 18857773: 10.80.91.41: Oct 13 2016 12:42:49.628 +0100: %CVP_8_5_SIP-7-CALL: {Thrd=pool-1-thread-355-SIP-3775299} CALLGUID = F9391F47907011E6A32E9E29FF762381 LEGID = F9396D5B-907011E6-A3349E29-FF762381 - [INBOUND]: Updated by : CALLGUID = F9391F47907011E6A32E9E29FF762381 LEGID = F9391F47907011E6A32E9E29FF762381-147635896645631803 - [OUTBOUND]: with event type WHISPER_DONE
Line 218: 18857775: 10.80.91.41: Oct 13 2016 12:42:49.628 +0100: %CVP_8_5_SIP-7-CALL: {Thrd=pool-1-thread-355-SIP-3775299} CALLGUID = F9391F47907011E6A32E9E29FF762381 LEGID = F9396D5B-907011E6-A3349E29-FF762381 - [INBOUND]Sent reinvite to caller for whisper done event.
Line 219: 18857776: 10.80.91.41: Oct 13 2016 12:42:49.628 +0100: %CVP_8_5_SIP-7-CALL: {Thrd=pool-1-thread-355-SIP-3775299} CALLGUID = F9391F47907011E6A32E9E29FF762381 LEGID = F9391F47907011E6A32E9E29FF762381-147635896645631802 - [RING-OUT]: Updated by : CALLGUID = F9391F47907011E6A32E9E29FF762381 LEGID = F9391F47907011E6A32E9E29FF762381-147635896645631803 - [OUTBOUND]: with event type WHISPER_DONE
Line 220: 18857776: 10.80.91.41: Oct 13 2016 12:42:49.628 +0100: %CVP_8_5_SIP-7-CALL: {Thrd=pool-1-thread-355-SIP-3775299} CALLGUID = F9391F47907011E6A32E9E29FF762381 LEGID = F9391F47907011E6A32E9E29FF762381-147635896645631802 - [RING-OUT]: Updated by : CALLGUID = F9391F47907011E6A32E9E29FF762381 LEGID = F9391F47907011E6A32E9E29FF762381-147635896645631803 - [OUTBOUND]: with event type WHISPER_DONE
Line 221: 18857776: 10.80.91.41: Oct 13 2016 12:42:49.628 +0100: %CVP_8_5_SIP-7-CALL: {Thrd=pool-1-thread-355-SIP-3775299} CALLGUID = F9391F47907011E6A32E9E29FF762381 LEGID = F9391F47907011E6A32E9E29FF762381-147635896645631802 - [RING-OUT]: Updated by : CALLGUID = F9391F47907011E6A32E9E29FF762381 LEGID = F9391F47907011E6A32E9E29FF762381-147635896645631803 - [OUTBOUND]: with event type WHISPER_DONE
Line 222: 18857776: 10.80.91.41: Oct 13 2016 12:42:49.628 +0100: %CVP_8_5_SIP-7-CALL: {Thrd=pool-1-thread-355-SIP-3775299} CALLGUID = F9391F47907011E6A32E9E29FF762381 LEGID = F9391F47907011E6A32E9E29FF762381-147635896645631802 - [RING-OUT]: Updated by : CALLGUID = F9391F47907011E6A32E9E29FF762381 LEGID = F9391F47907011E6A32E9E29FF762381-147635896645631803 - [OUTBOUND]: with event type WHISPER_DONE
Line 227: 26238477: 10.80.91.41: Oct 13 2016 12:42:49.628 +0100: %CVP_8_5_ICM-7-CALL: {Thrd=pool-1-thread-256-ICM-12129284} CALLGUID = F9391F47907011E6A32E9E29FF762381, DLGID = -1 [null] - Processing ,, [MsgBus:CALL_STATE_EVENT], ssId=SYS_SIP1, eventId=ANSWER, causeCode=CAUSE_WHISPER_DONE,, LEGID = null, DNIS = 22222222222222229821, ANI = sip:07468726951@10.80.91.41:5060
Line 228: 26238478: 10.80.91.41: Oct 13 2016 12:42:49.628 +0100: %CVP_8_5_ICM-7-CALL: {Thrd=pool-1-thread-256-ICM-12129284} CALLGUID = F9391F47907011E6A32E9E29FF762381, DLGID = 547897 [SIP_LEG] - Publishing ,, [ICM_EVENT_REPORT], dialogueId=547897, sendSeqNo=4, eventId=ANSWER, causeCode=CAUSE_WHISPER_DONE,, LEGID = F9396D5B-907011E6-A3349E29-FF762381, DNIS = 02393871589, ANI = 07468726951
Line 282: 26238435: 10.80.91.41: Oct 13 2016 12:42:46.456 +0100: %CVP_8_5_ICM-7-CALL: {Thrd=pool-1-thread-29-ICM-12129267} CALLGUID = F9391F47907011E6A32E9E29FF762381, DLGID = 547897 [SIP_LEG] - Publishing ,, [MsgBus:CONNECT], ssId=SYS_SIP1, labelType=NORMAL, label=80026, correlationId=null, command=null, rckey=7510, rcday=151861, rcseq=0, whisperAnnounce=PR265_POL_Campaign_1.wav, CallContext:, CallVariable1: POL SemafoneTest, CallVariable2: 265, CallVariable3: 07468726951, CallVariable10: PR265_PO_130344_115.au, user.microapp.isPostCallSurvey: n, user.microapp.input_type: D, user.microapp.error_code: 0, user.microapp.caller_input: D, user.microapp.locale: en-us, user.cvp_server_info: 10.80.91.41, user.microapp.app_media_lib: app, user.microapp.media_server: http://10.80.92.43, user.media.id: F9391F47907011E6A32E9E29FF762381, user.sip.refertransfer: N,, LEGID = F9396D5B-907011E6-A3349E29-FF762381, DNIS = 02393871589, ANI = 07...
Line 291: 26238804: 10.80.91.41: Oct 13 2016 12:43:17.535 +0100: %CVP_8_5_ICM-7-CALL: {Thrd=pool-1-thread-250-ICM-12129419} CALLGUID = 0BF4424A907111E6A3CF9E29FF762381, DLGID = 547917 [SIP_LEG] - Publishing ,, [MsgBus:CONNECT], ssId=SYS_SIP1, labelType=NORMAL, label=80026, correlationId=null, command=null, rckey=7524, rcday=151861, rcseq=0, whisperAnnounce=PR265_POL_Campaign_1.wav, CallContext:, CallVariable1: POL SemafoneTest, CallVariable2: 265, CallVariable3: 07468726951, CallVariable10: PR265_PO_130344_115.au, user.microapp.isPostCallSurvey: n, user.microapp.input_type: D, user.microapp.error_code: 0, user.microapp.caller_input: D, user.microapp.locale: en-us, user.cvp_server_info: 10.80.91.41, user.microapp.app_media_lib: app, user.microapp.media_server: http://10.80.92.43, user.media.id: 0BF4424A907111E6A3CF9E29FF762381, user.sip.refertransfer: N,, LEGID = BF4DE72-907111E6-A3D59E29-FF762381, DNIS = 02393871589, ANI = 07...
Line 301: 26238435: 10.80.91.41: Oct 13 2016 12:42:46.456 +0100: %CVP_8_5_ICM-7-CALL: {Thrd=pool-1-thread-29-ICM-12129267} CALLGUID = F9391F47907011E6A32E9E29FF762381, DLGID = 547897 [SIP_LEG] - Publishing ,, [MsgBus:CONNECT], ssId=SYS_SIP1, labelType=NORMAL, label=80026, correlationId=null, command=null, rckey=7510, rcday=151861, rcseq=0, whisperAnnounce=PR265_POL_Campaign_1.wav, CallContext:, CallVariable1: POL SemafoneTest, CallVariable2: 265, CallVariable3: 07468726951, CallVariable10: PR265_PO_130344_115.au, user.microapp.isPostCallSurvey: n, user.microapp.input_type: D, user.microapp.error_code: 0, user.microapp.caller_input: D, user.microapp.locale: en-us, user.cvp_server_info: 10.80.91.41, user.microapp.app_media_lib: app, user.microapp.media_server: http://10.80.92.43, user.media.id: F9391F47907011E6A32E9E29FF762381, user.sip.refertransfer: N,, LEGID = F9396D5B-907011E6-A3349E29-FF762381, DNIS = 02393871589, ANI = 07...
Line 310: 26238804: 10.80.91.41: Oct 13 2016 12:43:17.535 +0100: %CVP_8_5_ICM-7-CALL: {Thrd=pool-1-thread-250-ICM-12129419} CALLGUID = 0BF4424A907111E6A3CF9E29FF762381, DLGID = 547917 [SIP_LEG] - Publishing ,, [MsgBus:CONNECT], ssId=SYS_SIP1, labelType=NORMAL, label=80026, correlationId=null, command=null, rckey=7524, rcday=151861, rcseq=0, whisperAnnounce=PR265_POL_Campaign_1.wav, CallContext:, CallVariable1: POL SemafoneTest, CallVariable2: 265, CallVariable3: 07468726951, CallVariable10: PR265_PO_130344_115.au, user.microapp.isPostCallSurvey: n, user.microapp.input_type: D, user.microapp.error_code: 0, user.microapp.caller_input: D, user.microapp.locale: en-us, user.cvp_server_info: 10.80.91.41, user.microapp.app_media_lib: app, user.microapp.media_server: http://10.80.92.43, user.media.id: 0BF4424A907111E6A3CF9E29FF762381, user.sip.refertransfer: N,, LEGID = BF4DE72-907111E6-A3D59E29-FF762381, DNIS = 02393871589, ANI = 07...
Line 320: 26238435: 10.80.91.41: Oct 13 2016 12:42:46.456 +0100: %CVP_8_5_ICM-7-CALL: {Thrd=pool-1-thread-29-ICM-12129267} CALLGUID = F9391F47907011E6A32E9E29FF762381, DLGID = 547897 [SIP_LEG] - Publishing ,, [MsgBus:CONNECT], ssId=SYS_SIP1, labelType=NORMAL, label=80026, correlationId=null, command=null, rckey=7510, rcday=151861, rcseq=0, whisperAnnounce=PR265_POL_Campaign_1.wav, CallContext:, CallVariable1: POL SemafoneTest, CallVariable2: 265, CallVariable3: 07468726951, CallVariable10: PR265_PO_130344_115.au, user.microapp.isPostCallSurvey: n, user.microapp.input_type: D, user.microapp.error_code: 0, user.microapp.caller_input: D, user.microapp.locale: en-us, user.cvp_server_info: 10.80.91.41, user.microapp.app_media_lib: app, user.microapp.media_server: http://10.80.92.43, user.media.id: F9391F47907011E6A32E9E29FF762381, user.sip.refertransfer: N,, LEGID = F9396D5B-907011E6-A3349E29-FF762381, DNIS = 02393871589, ANI = 07...
Line 329: 26238804: 10.80.91.41: Oct 13 2016 12:43:17.535 +0100: %CVP_8_5_ICM-7-CALL: {Thrd=pool-1-thread-250-ICM-12129419} CALLGUID = 0BF4424A907111E6A3CF9E29FF762381, DLGID = 547917 [SIP_LEG] - Publishing ,, [MsgBus:CONNECT], ssId=SYS_SIP1, labelType=NORMAL, label=80026, correlationId=null, command=null, rckey=7524, rcday=151861, rcseq=0, whisperAnnounce=PR265_POL_Campaign_1.wav, CallContext:, CallVariable1: POL SemafoneTest, CallVariable2: 265, CallVariable3: 07468726951, CallVariable10: PR265_PO_130344_115.au, user.microapp.isPostCallSurvey: n, user.microapp.input_type: D, user.microapp.error_code: 0, user.microapp.caller_input: D, user.microapp.locale: en-us, user.cvp_server_info: 10.80.91.41, user.microapp.app_media_lib: app, user.microapp.media_server: http://10.80.92.43, user.media.id: 0BF4424A907111E6A3CF9E29FF762381, user.sip.refertransfer: N,, LEGID = BF4DE72-907111E6-A3D59E29-FF762381, DNIS = 02393871589, ANI = 07...

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Thanks for the response - I checked and G.722 Advertise was enabled, I disabled it and the whisper is still not playing. I should mention that there is silence on agent side as if the whisper is playing, there are no errors on the script node.

Any other ideas?

Thanks.

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From CVP perspective the Whisper is working, the problem relies with CUCM now.

Can you enable SIP traces on CVP and attach logs here for the test calls you made.

this will tell us what SDP information is being negotiated and is there anything being blocked at the network level.

also try to attach CUCM logs as well for the call manager service for test calls, let see if we can find something there.