Contact Center

All, Thank you in advanced for reading. Like the title says, I am looking for input on the most important events to monitor via SNMP. The CVPLogMessages.xml has over 700 events and I want to narrow it down. I've a few in mind but would love to hear...

Hi All Master Cisco, I have the Problem on Cisco AQM 2.7.3 1.  cannot synchronize databases 2. Link AD to ACD Users. Please Suggest to me, How to tshoot this Problem ? The Goal is Cisco Agent Dekstop can use Recording incoming or outgoing Th...

We are running UCCX 10.6.1 SU2 ES1 and we have been seeing system reason code 0 showing up in some of our reason code reports.  I have done research but I cannot find what this reason code actually means except default.  I know in UCCE reason code 0 ...

Greetings!  Is it possible somehow to get a call duration in Finesse call ends workflow ? I would like to use it in browser pop action. Thanks in advance for your answers!

When the outbound call is performed through PSTN  . call does not Disconnect automatically after the third party dropped the call . It Still plays Dial tone.   When the outbound call  is performed through WAN. Call disconnect after third party droppe...

Is there support for Chrome? if so are there any specific docs that reference this? Thanks, Paul.

We have centralized Contact Center in one of the location. Due to recent DST changes in server location, the remote sites time of the day has changed. So we have manually updated off set time to resolve the issue. We still got confused how this happe...

Hi, I have just install a uccx 9.0.2 on vm, here is the vm configuration. 2 vCPU, 4G memory, 146G HDD. after the installation, the console shows some /usr/sbin/racoon can't be executed, permission denied. and when i try to login in the console, after...

Hi folks, Do anyone have tried configuring permissions for Supervisor allowing to change the Agent skill in Cisco Finesse 11? Am aware about the Agent state. Tried googling on forum but bot found. Any URL's or guide links is appreciated. Thanks... ...

Hi All, A customer experienced an outage in UCCX wherein they encountered an error "The Finesse Server is out of service" and then they cannot call the trunklines that are being routed to the trigger point in UCCX. As advised, the system or service ...

Hello all,  I have installed Cisco Unified CCX Historical Reports application on two laptops.  Got the same error message while logging in:  " An Exception Error occurred. Application exiting. Check the log file for error 5022 "     ( screen capture...

I am implementing a UCCE for lab purposes and experiencing some difficulties in cvp comprehensive call flow. CVP Sends Bye and does not execute HelloWorld app. Please see components log files Version: UCCE 11.5 CVP DN: 4000Calling DN: 6300App : Hello...