07-06-2010 06:42 AM - edited 03-14-2019 06:01 AM
Hi all,
I have a problem with CSD and CAD applications. My problem is although we have an agent logged into the CAD, I cannot see it from th Cisco Supervisor Desktop. I have reviewed the connectivity between Cisco Agent Desktop machine and CCX Server and from Cisco Supervisor Desktop and CCX Server (performing telnets between machines).
With this issue I cannot monitor agent states neither perform agent monitorization.
I have installed Cisco Security Agent 5.02 on both CCX Servers.
It's important for me to solve it, so any help will be appeciated.
Regards
07-06-2010 07:39 AM
Hi,
Check the firewall and antivirus software on the agent machine.
Gabriel.
07-06-2010 08:18 AM
Hi,
I have performed some telnets from CCX server to CSD & CAD desktop PCs and seems to all is OK.
Any more ideas?
Regards
07-06-2010 08:30 AM
Hi
Have you assigned the Supervisor to the correct Teams, and have you selected the Team in the top left corner of the Supervisor app?
Aaron
07-07-2010 11:17 AM
This has been identified as a known issue documented under Cisco Bug ID: CSCtd75811. This problem is the same as that documented in CSCtd07195 for CAD Enterprise. http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtd75811 (Registration required).
There is no known work-around and the fix is "Release Pending" and has been so for about a month.
Tim
07-11-2010 08:17 AM
Hi,
the issue has been solved reassigning all the agents to the team.
Thank you for your help.
Regards
10-18-2010 08:29 AM
Thank you for the help. I forgot to run PostInstall.exe on the Citrix server and select Thin Client deployment.
Yorick
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