Contact Center

One of my customer is having issue with Outbound dialer . When ever AccountNumber is set more than 8 digits dialer stops dialing the customer numbers . after troubleshooting I found that AccountNumber type by default is Char where as in different out...

Hi,I've update an existing script, i've uploaded it and now want to swap the script in the Application from the drop down menu box.... My question is, when i do this is there any chance of losing an inbound call, as in during the mouse click on apply...

Currently I have a customer that has a MCS-7835-H1 server running UCCX 7.1 SR5 and we are going to replace it with a two MCS-7835-I3 servers in a HA deployment (running the same version or UCCX). I have configured this system to be connected to the s...

I uploaded two .wav files via the /appadmin page. The .wav files appear in the Prompt list on /appadmin and I can play them from the /appadmin page.However, when I call the .aef that references the .wav files, they do not play. Reactive debug does no...

Hi All,I have assigned different supervisors agent reskiling capabilities. Respective supervisors are able to login to the agent re-skilling web portal and add/remove skill groups to agents. However when he clicks on "Skill Groups", all the available...

Checked the VG logs, observed that there are Incremental slips on the trunk.  When I run show controllers e1 0/0/0 and e1 0/0/1, the following error messages display. E1 0/0/0 Data in current interval (753 seconds elapsed):     22 Line Code Violati...

Hi,I'm teaching myself UCCX scripting, and I've come across something I can't work out.I've installed the basic_queue that comes with the script editor, and attached it to a defined CSQ without issue.My problem is that when there are no agents servic...

GuysWe purchased UCCX 7 for an install and then were advised to move to 8.  As we had just built the server, with no scripts/users, we thought we would get the disk, blow away the previous install and then put the license on.....so easy in theory.Wen...

Hi,Is there a way to send an alert or message to the agents IP phone, the number of calls in the queue? Can some one point me in the right direction.

I have a request from one of my Call Center Supervisors to randomly change her hours of business for her call center.  Currently I am just doing the old time of day logic.She wants to be able to change it at her leisure.I am guessing that there is a ...

Hi all,I have a problem with CSD and CAD applications. My problem is although we have an agent logged into the CAD, I cannot see it from th Cisco Supervisor Desktop. I have reviewed the connectivity between Cisco Agent Desktop machine and CCX Server ...

I am looking to install EIM/WIM for a customer with an exisiting UCCE 7.5 installation. Would really like to installed EIM/WIM 4.3(2) as it has support for IE 8. But...According to Cisco Unified Contact Center Enterprise (Unified CCE) Software Compat...