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I just have a very strange issue :-          I Created this ICM Script ( See Attachment )-          The problem is that the call is disconnected after playing the .wav file and the call is stuck in RunExt.Script Node . ( highlighted in RED )-        ...

Hi,I'm currently coverting holiday subflow from 7 to 8,-only thing I changed on "holiday.aef" subflow is DOC[holiday.xml]-when I debugging the main script, the holiday subflow is passing without any error. just passing without anchor subflow-I mapped...

cjrchoi11 by Level 1
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I have not seen this documented anywhere but I wanted to know if MySQL is a supported database for dips? Do you just load the MySQL ODBC drivers on the servers before creating your connection?Thanks,Chris

Does anyone know of an avenue to request install media for older, unsupported products?I have a licensed IPCC 4.0(5) system that is still in production on a CM 4.1 cluster. The hardware needs to be replaced, but the previous administrator either lost...

Hi all,in a cvp comprehensive deployment, when the primary DNS server is taken down, the call hangs on the send to vru node.what is noticed:the call does not disconnect and the counters of the script while in monitoring mode increase continuously.whe...

Hi,I'm seeing some strange values for some of the agent stats using the ctios agent desktop.On the pg, i have edited registry keys to display the following stats:AgentOutCallsSessionAgentOutCallsTalkTimeSessionAccording to the 7.5 ctios user guide .....

brian1mcc by Level 4
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Hi, I just added a new agent on the UCCX 7.0, everything works fine except the chat function. The symptom is he can't see other team members in the chat tool and other memebers can't see him neither. I checked the RmCM setting and confirmed all of th...

Dear AllWe have an SCCP based outbound (7,5) dialer and are planning to move to outbound option version 8. I have two questions if anyone can answer them it would be real helpful.1. Can CUPS be used instead of CUSP in a multi gateway deployment.2. Is...

Hello,I am running a preview Campaign and i wanted to know whether I can make use of BABuddyName to check the starting alphabet of the last name and route it to a specific agent. The reason being i have differentt sets of agents who are assigned to d...

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