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My customers #1 concern is no down time if possible. They have agreed to a new install option on rls 8 with a new IP address, to run in parallel with UCCX 7 for a short time. I have thought about all the basic things (move a few agents over at cut ti...

We are using a Cisco 7940 series phone.  I have two new hire CSR's coming soon.  I want them to be able to sit with an experienced CSR and silent monitor calls as they are taken, without using a speaker.  I can't find the solution to this anywhere.  ...

In UCCX7 admin real-time reporting, the status box always shows "not connected" so we're not able to run any real-time reports.Why is this status box showing "not connected"? and how do I resolve it to be able to run real-time reports?Running UCCX Ad...