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All agent competence set to default after engine restart.

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LabanM
Level 1
Level 1

‎10-28-2020 12:43 PM

We did an engine reset a few days ago and now managers are saying all agents competence levels have been reset to the queue default. Is this common behavior? I've never seen this happen before.

 

UCCX 12.5

System version: 12.5.1.10000-31

 

 

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Anthony Holloway
Cisco Employee
Cisco Employee

‎10-28-2020 01:02 PM

It's not common.  Never seen it.  I don't see an already filed bug for it.  I recommend you open a TAC case and file a defect, if possible.

 

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Anthony Holloway
Cisco Employee
Cisco Employee

‎10-28-2020 01:02 PM

It's not common.  Never seen it.  I don't see an already filed bug for it.  I recommend you open a TAC case and file a defect, if possible.

 

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LabanM
Level 1
Level 1

‎10-28-2020 02:09 PM

Thank you, will do.

 

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