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I changed the system parameter called "Change Agent State to Not Ready when Agent Busy on Non ACD Line" Yesterday and did not do an engine reset and it seemed to be working ok. When I was done testing I turned it off and all was good.Today it was dec...
I am setting up a whisper and need to have both the whisper call and the actual call auto answer. I have a workflow rule that allows the whisper call to be auto answered but once it ends the actual call just rings instead of also being auto answered....
I'm working on a new script that pulls customer information and multiple databases have to be queried to get the data. However my query is failing to pull any data and I'm not sure why. Do I need to have my connection string include both databases? I...
Not sure when this started but we have a few contractors that connect with MAC OSX, when they connect Anyconnect shows the message "Bypassing Anyconnect Scan. Your network is configured to use Cisco NAC agent"The exact policy set works ok with Window...
We did an engine reset a few days ago and now managers are saying all agents competence levels have been reset to the queue default. Is this common behavior? I've never seen this happen before. UCCX 12.5System version: 12.5.1.10000-31
@Sean Lynch wrote:I don’t think you can get a telephone device to answer from a UCCX component, workflow, or gadget in Finesse. I just can’t see this. You could try setting the auto-answer feature on the line configuration of the agent Directory Nu...
So looks like I am wrong, this is actually working. The Supervisor guide states that the agent needs to be in a Not Ready state when placing the outbound call in order to be able to monitor. I setup a workflow rule to change the state to Not Ready wh...
