About LabanM

LabanM · 09-13-2022

I have a http application that accepts input using parameters and I want to add some logging to send the client ip or hostname when the page is requested. Can I capture that info in the Get Http Contact Info step?

LabanM · 05-04-2021

I changed the system parameter called "Change Agent State to Not Ready when Agent Busy on Non ACD Line" Yesterday and did not do an engine reset and it seemed to be working ok. When I was done testing I turned it off and all was good.Today it was dec...

LabanM · 03-30-2021

I am setting up a whisper and need to have both the whisper call and the actual call auto answer. I have a workflow rule that allows the whisper call to be auto answered but once it ends the actual call just rings instead of also being auto answered....

LabanM · 01-29-2021

I'm working on a new script that pulls customer information and multiple databases have to be queried to get the data. However my query is failing to pull any data and I'm not sure why. Do I need to have my connection string include both databases? I...

LabanM · 01-25-2021

Not sure when this started but we have a few contractors that connect with MAC OSX, when they connect Anyconnect shows the message "Bypassing Anyconnect Scan. Your network is configured to use Cisco NAC agent"The exact policy set works ok with Window...

LabanM · 05-06-2021

Simple problem, my extension was shared between 2 devices.

LabanM · 04-05-2021

@Sean Lynch wrote:I don’t think you can get a telephone device to answer from a UCCX component, workflow, or gadget in Finesse. I just can’t see this. You could try setting the auto-answer feature on the line configuration of the agent Directory Nu...

LabanM · 01-26-2021

Thanks, got me looking near the right spot. Ended up actually being a condition exclusion in the Client Provisioning policy.

LabanM · 10-28-2020

Thank you, will do.

LabanM · 09-10-2020

So looks like I am wrong, this is actually working. The Supervisor guide states that the agent needs to be in a Not Ready state when placing the outbound call in order to be able to monitor. I setup a workflow rule to change the state to Not Ready wh...

Member Since	‎01-24-2020 08:37 AM
Date Last Visited	‎09-14-2022 10:04 AM
Posts	24
Total Helpful Votes Received	10

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User Activity

Get Client IP or hostname for HTTP Script

UCCX System Parameter Change - Engine Restart Required?

UCCX Whisper with Auto Answer

CCX Database Query erroring

Unable to Posture MAC OSX

Re: UCCX System Parameter Change - Engine Restart Required?

Re: UCCX Whisper with Auto Answer

Re: Unable to Posture MAC OSX

Re: All agent competence set to default after engine restart.

Re: Monitor Agent Manual Outbound Calls