Contact Center

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Resolved! Using REST step in scripts

A common requirement in contact centers is to allow a supervisor to manually close the queue.  The typical approach I see is to create an XML file that stores the state of the queue.  When someone calls the contact center, the script reads the XML fi...

Resolved! How to create agent in UCCE?

Hey experts, i previously shifted myself from UCCX to UCCE am studying UCCE SRND so recently i was trying to create agent for finesse on UCCE but everything on UCCE is different on UCCX we can simply go to cucm and create extentsion then we can assoc...

Organizational Unit Validation Error

Hey, i just jump from UCCX to UCCE i installed AD and and on other VM machine i installed SQL SERVER and ICM 10.0, i configure Domain Manager on that but after that whenever i open Domain Manger Window i get validation error complete error attach dow...

cancel exam after all

Hi, What if I schedule the current CCNA and do not have time to take it until it's superseded on 23rd of Feb? could I just cancel it 24hours in advance like it is permitted now or not? does any rescheduling would count towards the new exam? what are ...

Cisco Finesse Live Data Gadget

Hello , Cisco finesse live data gadget is not working for some agents . Some agents gadget is working properely but some of them is not working ..They are using finesse with chrome and their chrome versions are same(latest).UCCX version is