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LabanM
Beginner

All agent competence set to default after engine restart.

We did an engine reset a few days ago and now managers are saying all agents competence levels have been reset to the queue default. Is this common behavior? I've never seen this happen before.

 

UCCX 12.5

System version: 12.5.1.10000-31

 

 

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Accepted Solutions
Anthony Holloway
Cisco Employee

It's not common.  Never seen it.  I don't see an already filed bug for it.  I recommend you open a TAC case and file a defect, if possible.

 

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2 REPLIES 2
Anthony Holloway
Cisco Employee

It's not common.  Never seen it.  I don't see an already filed bug for it.  I recommend you open a TAC case and file a defect, if possible.

 

View solution in original post

LabanM
Beginner

Thank you, will do.

 

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