Alterts - SyslogSeverityMatchFound events generate and Service operational status is DOWN. Host Resources Agent.

[Bhawani Singh]

Hi , I am keeping getting below alerts in RTMT UCCX 10.5

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At Mon Jun 05 14:52:02 PDT 2017 on node uccx-pub; the following SyslogSeverityMatchFound events generated:  SeverityMatch : Critical MatchedEvent : Jun  5 14:51:26 uccx-pub local7 2 : 5768: uccx-pub.bcaa.bc.ca: Jun 05 2017 09:51:26 PM.991 UTC :  %UC_APP_MGR-2-DEADLOCK_DETECTED: %[info=step=com.cisco.wf.steps.ivr.OutputStep][UNKNOWN_PARAMTYPE:Task id=47000316030][thread=MIVR_ENG_TASKS-31-74-TASK:0xaf16fe87e_UnderwritingHomev2.aef][app=ISS Underwriting Home][AppID=Cisco Unified CCX Engine][ClusterID=][NodeID=uccx-pub]: Potential deadlock detected AppID : Cisco Syslog Agent ClusterID :  NodeID : uccx-pub  TimeStamp : Mon Jun 05 14:51:27 PDT 2017

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 Service operational status is DOWN. Host Resources Agent. The alert is generated on Mon Jun 05 14:58:02 PDT 2017 on node uccx-pub.

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Any suggestion on what is causing these.

[Bhawani Singh]

Anyone ran into this issue before.

[markbialik]

Hello Bhawani,

I am having the exact same issue.  Did you ever find a root cause for the error?

Thank you and have a nice day.

Mark