This is something I have not done before, but I recall seeing the feature for IP Phones. It was an IP Phone Service which showed a menu for starting and stopping recordings for workers without a PC.
On the QM 9.0 Data sheet, the feature is mentioned in the following bullet point:
- The ability to control recording for manual start, pause, and add metadata through Cisco Agent Desktop or Calabrio recording control browser or IP phone applications
Source: http://www.cisco.com/en/US/prod/collateral/voicesw/custcosw/ps5693/ps8293/data_sheet_c78-710576.html#wp9000180
I'm looking for the documentation to configure this feature. Unfortunately, Calabrio has their own documentation and support site @ portal.calabrio.com which only Cisco partners can access (something I am not). The answer may reside there. I'll post back if I find the IP Phone Service URL to use.
Anthony Holloway
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