Analyzer Dashboard Duration field set default to "Today"

[Randall Jackson]

In all the Analyzer reports and any Dashboard that is built there is a "Duration" drop down at the top that always defaults to "Last 7 days". We are building custom dashboards to reference from the Agent desktop and would like this to be more like real-time reports in Finesse where it only shows the agent information for Today. Is there a way to default this value to "Today" instead of "last 7 days"?

Thanks.

[bill.king1 · Accepted solution]

This defect sounds similar but not exact to your situation, but it might be worth checking with Cisco to see.
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCwa89450

[d.prasad]

@Randall Jackson 

Below is a real-time dashboard displaying data to monitor the contact center in real time.

It is under Home -> Dashboard -> Stock Reports -> Real-Time Reports -> Contact Center Overview