I can see that today Finesse does not support an All Event Client.
Answered clearly here: CTI OS to REST & XMPP API migration
"Finesse isn't meant to be a monitoring tool and therefore users can only view their own dialogs and supervisors can view the agent's user changes. Finesse doesn't support one user to is subscribed to ALL agents' events. For this, I suggest the CTI protocol."
Do Cisco have any roadmap to support this or do we believe CTI Server will be the only option for the foreseeable future?
Regards,
Gerry
