API error: CF_GENERIC_UNSPECIFIED Invalid Device in REST API with XMPP Events lab

[YSear]

Hi, 

Am not able to sign-in a user in Finesse using REST API. The error shown in XMPP Console is as follow:

<errorMessage>CF_GENERIC_UNSPECIFIED</errorMessage>
<errorType>Invalid Device</errorType>

or as in the screenshot attached.

The things I have done are:

1. Checked Finesse status: In service

2. Added an account in Pidgin 

Any kind of help is appreciated!

Thank You.

[dekwan]

Hi,

Invalid Device means that there is something wrong with the phone for the extension you are trying to login with. It could be that the phone is not registered, or there is an issue with it. Check the phone and try again.

Thanx,

Denise