Solved: Re: API query to get total number of agents in UCCX

dbonagir · ‎10-11-2018

Does anyone know what the API query to get the total number of agents in UCCX is?

In the below Cisco document, there is a query for "Agent Statistics" that return the number of "loggedIn","ready","notReady", "talking" agents but no mention about the total number of agents.

"Cisco Unified Contact Center Express Developer Guide, Release 10.5"

dekwan · ‎10-12-2018

This is an old post. To see the whole thread, please refer to the PDF attached to the original question.

This information (total number of active agents currently configured in the contact center) is not available through this api. If required, it can be obtained by connecting to CCX Informix database via odbc/jdbc and running the SQLquery"select count(*) from resource where active = 't' "

View solution in original post

dekwan · ‎10-12-2018

This is an old post. To see the whole thread, please refer to the PDF attached to the original question.

This information (total number of active agents currently configured in the contact center) is not available through this api. If required, it can be obtained by connecting to CCX Informix database via odbc/jdbc and running the SQLquery"select count(*) from resource where active = 't' "