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Assigning call variable layout with UCCX agent based campaign in Finesse

Hi All,

 

Is it possible to associate newly created custom call variable layout (not default one) to a UCCX campaign? if yes, how?

 

Thanks & Regards,

Umesh

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Enthusiast

Re: Assigning call variable layout with UCCX agent based campaign in Finesse

Please refer below document, i think it fulfills your requirement.

https://www.cisco.com/c/en/us/support/docs/contact-center/unified-contact-center-express/213873-configure-uccx-custom-call-variable-layo.html#anc17

 

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1 REPLY 1
Enthusiast

Re: Assigning call variable layout with UCCX agent based campaign in Finesse

Please refer below document, i think it fulfills your requirement.

https://www.cisco.com/c/en/us/support/docs/contact-center/unified-contact-center-express/213873-configure-uccx-custom-call-variable-layo.html#anc17

 

******Please rate helpful posts********

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