03-23-2015 06:33 PM - edited 03-15-2019 06:06 AM
Hello All,
I installed a new instance of Attendant Console Advanced 10.5.2. and all was working fine.
I did a reboot of the server and now the services will not start. On the Service Management page Cisco Unified Attendant Server shows
Status: Stopped - Service is running\Server is stopped I have tried rebooting and starting and stopping the service with no luck has anyone ever run into this ? thanks
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03-24-2015 08:30 AM
Hi
It could be a million things. Check your logs in c:\prog files\cisco\logging to see what's wrong. There's an 'init' log in there that's a good place to start.
Aaron
11-04-2016 05:12 AM
Good day I am having the same issue after I moved ( Attendant Console Server) from one esxi to the other when after switching it on the Client does not connect it query about the port number 1859.
These my Logs
"Logging Started","Version: OPR.8.5.1.578 "
04/11/16 11:16:52.542->"GP_StopScreenOutput","Window:ActiveCallsToolbarPanel"
04/11/16 11:16:52.542->"GP_SetupCallParkType","Default Call Park"
04/11/16 11:16:52.563->"GP_StartScreenOutput","Window:ActiveCallsToolbarPanel"
04/11/16 11:16:52.563->"GP_StopScreenOutput","Window:RightBasePanel"
04/11/16 11:16:52.563->"GP_StartScreenOutput","Window:RightBasePanel"
04/11/16 11:16:53.896->"GP_StopScreenOutput","Window:ActiveCallsToolbarPanel"
04/11/16 11:16:53.896->"GP_SetupCallParkType","Default Call Park"
04/11/16 11:16:53.899->"GP_StartScreenOutput","Window:ActiveCallsToolbarPanel"
04/11/16 11:16:56.644->"TConsoleForm.SetSelectedColour","Focused Control: QueuesListBox"
04/11/16 11:18:27.356->"TOperatorSettingsForm.ConnectButtonClick","ICDConnect(2,10.1.100.226,1859)"
04/11/16 11:18:27.357->"TOperatorSettingsForm.ConnectButtonClick","ICDConnect - ICDRC_SUCCESS"
04/11/16 11:18:28.354->"TConsoleForm.LogCommsError","Class:TICDAgent","CEE:","Err:"ASICDAGT","ClientErrorEvent","eeConnect""
04/11/16 11:18:28.354->"EVT_Process_Connection","ReasonCode:ICDCS_CONNECTIONFAIL"
04/11/16 11:20:45.531->"TConsoleForm.SetSelectedColour","Focused Control: QueuesListBox"
04/11/16 11:21:01.903->"TOperatorSettingsForm.ConnectButtonClick","ICDConnect(2,10.1.100.226,1859)"
04/11/16 11:21:01.904->"TOperatorSettingsForm.ConnectButtonClick","ICDConnect - ICDRC_SUCCESS"
04/11/16 11:21:02.907->"TConsoleForm.LogCommsError","Class:TICDAgent","CEE:","Err:"ASICDAGT","ClientErrorEvent","eeConnect""
04/11/16 11:21:02.907->"EVT_Process_Connection","ReasonCode:ICDCS_CONNECTIONFAIL"
04/11/16 11:21:50.027->"TOperatorSettingsForm.ConnectButtonClick","ICDConnect(2,10.1.100.226,1859)"
04/11/16 11:21:50.028->"TOperatorSettingsForm.ConnectButtonClick","ICDConnect - ICDRC_SUCCESS"
04/11/16 11:21:51.031->"TConsoleForm.LogCommsError","Class:TICDAgent","CEE:","Err:"ASICDAGT","ClientErrorEvent","eeConnect""
04/11/16 11:21:51.031->"EVT_Process_Connection","ReasonCode:ICDCS_CONNECTIONFAIL"
04/11/16 11:22:19.736->"TConsoleForm.SetSelectedColour","Focused Control: QueuesListBox"
04/11/16 11:23:16.228->"TLoginForm.LoginBtnClick","ICDConnect(IPCT_ADDRESS,10.1.100.226,1859)"
04/11/16 11:23:16.229->"TLoginForm.LoginBtnClick","ICDConnect - ICDRC_SUCCESS"
04/11/16 11:23:17.231->"TConsoleForm.LogCommsError","Class:TICDAgent","CEE:","Err:"ASICDAGT","ClientErrorEvent","eeConnect""
04/11/16 11:23:17.231->"EVT_Process_Connection","ReasonCode:ICDCS_CONNECTIONFAIL"
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