Attendant Console Advanced services will not start after server reboot

[kwaldecker]

Hello All,

I installed a new instance of Attendant Console Advanced 10.5.2.   and all was working fine.

I did a reboot of the server and now the services will not start.  On the Service Management page Cisco Unified Attendant Server shows

Status: Stopped - Service is running\Server is stopped

I have tried rebooting and starting and stopping the service with no luck

has anyone ever run into this ?

thanks

[Aaron Harrison]

Hi

It could be a million things. Check your logs in c:\prog files\cisco\logging to see what's wrong. There's an 'init' log in there that's a good place to start.

Aaron

[CSCO12134303]

Good day I am having the same issue after I moved ( Attendant Console Server) from one esxi  to the other when after switching it on the Client does not connect it query about  the port number 1859.

These my Logs

"Logging Started","Version: OPR.8.5.1.578 "
04/11/16 11:16:52.542->"GP_StopScreenOutput","Window:ActiveCallsToolbarPanel"
04/11/16 11:16:52.542->"GP_SetupCallParkType","Default Call Park"
04/11/16 11:16:52.563->"GP_StartScreenOutput","Window:ActiveCallsToolbarPanel"
04/11/16 11:16:52.563->"GP_StopScreenOutput","Window:RightBasePanel"
04/11/16 11:16:52.563->"GP_StartScreenOutput","Window:RightBasePanel"
04/11/16 11:16:53.896->"GP_StopScreenOutput","Window:ActiveCallsToolbarPanel"
04/11/16 11:16:53.896->"GP_SetupCallParkType","Default Call Park"
04/11/16 11:16:53.899->"GP_StartScreenOutput","Window:ActiveCallsToolbarPanel"
04/11/16 11:16:56.644->"TConsoleForm.SetSelectedColour","Focused Control: QueuesListBox"
04/11/16 11:18:27.356->"TOperatorSettingsForm.ConnectButtonClick","ICDConnect(2,10.1.100.226,1859)"
04/11/16 11:18:27.357->"TOperatorSettingsForm.ConnectButtonClick","ICDConnect - ICDRC_SUCCESS"
04/11/16 11:18:28.354->"TConsoleForm.LogCommsError","Class:TICDAgent","CEE:","Err:"ASICDAGT","ClientErrorEvent","eeConnect""
04/11/16 11:18:28.354->"EVT_Process_Connection","ReasonCode:ICDCS_CONNECTIONFAIL"
04/11/16 11:20:45.531->"TConsoleForm.SetSelectedColour","Focused Control: QueuesListBox"
04/11/16 11:21:01.903->"TOperatorSettingsForm.ConnectButtonClick","ICDConnect(2,10.1.100.226,1859)"
04/11/16 11:21:01.904->"TOperatorSettingsForm.ConnectButtonClick","ICDConnect - ICDRC_SUCCESS"
04/11/16 11:21:02.907->"TConsoleForm.LogCommsError","Class:TICDAgent","CEE:","Err:"ASICDAGT","ClientErrorEvent","eeConnect""
04/11/16 11:21:02.907->"EVT_Process_Connection","ReasonCode:ICDCS_CONNECTIONFAIL"
04/11/16 11:21:50.027->"TOperatorSettingsForm.ConnectButtonClick","ICDConnect(2,10.1.100.226,1859)"
04/11/16 11:21:50.028->"TOperatorSettingsForm.ConnectButtonClick","ICDConnect - ICDRC_SUCCESS"
04/11/16 11:21:51.031->"TConsoleForm.LogCommsError","Class:TICDAgent","CEE:","Err:"ASICDAGT","ClientErrorEvent","eeConnect""
04/11/16 11:21:51.031->"EVT_Process_Connection","ReasonCode:ICDCS_CONNECTIONFAIL"
04/11/16 11:22:19.736->"TConsoleForm.SetSelectedColour","Focused Control: QueuesListBox"
04/11/16 11:23:16.228->"TLoginForm.LoginBtnClick","ICDConnect(IPCT_ADDRESS,10.1.100.226,1859)"
04/11/16 11:23:16.229->"TLoginForm.LoginBtnClick","ICDConnect - ICDRC_SUCCESS"
04/11/16 11:23:17.231->"TConsoleForm.LogCommsError","Class:TICDAgent","CEE:","Err:"ASICDAGT","ClientErrorEvent","eeConnect""
04/11/16 11:23:17.231->"EVT_Process_Connection","ReasonCode:ICDCS_CONNECTIONFAIL"